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    PROBLEM TO STORE CUSTOMER ORDER ON JOTFORM TABLE

    Asked by gianpi701 on January 19, 2016 at 05:14 AM

    Hello

    today ve received a customer order but the order have not been stored into the jotform submissions table as usual, but only I've received the email of order confirmation

     

    JotForm problem table jotform table
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    JotForm Support

    Answered by Charlie on January 19, 2016 at 08:23 AM

    May we know what specific submission is that? Could you give us the details of the email you received? 

    I checked your four forms in your account and it seems like there's no payment tool integrated on them where an order will be created. Are you referring to a different table? I see you are using a lot of matrix field in your form "CALCOLA IL COSTO DEL TUO APE", perhaps you are referring to those table? We'll wait for your response.