What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image


    Asked by gianpi701 on January 19, 2016 at 05:14 AM


    today ve received a customer order but the order have not been stored into the jotform submissions table as usual, but only I've received the email of order confirmation


  • Profile Image
    JotForm Support

    Answered by Charlie on January 19, 2016 at 08:23 AM

    May we know what specific submission is that? Could you give us the details of the email you received? 

    I checked your four forms in your account and it seems like there's no payment tool integrated on them where an order will be created. Are you referring to a different table? I see you are using a lot of matrix field in your form "CALCOLA IL COSTO DEL TUO APE", perhaps you are referring to those table? We'll wait for your response.