What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms Update Delay

    Asked by sudsport on January 19, 2016 at 06:16 AM

    Hi,

    For now few days I am experiencing forms update delays fo few hours be it on the form contents itself or reports.

    See exemple:

    Thanks for your help.

    Regards,
    Georges

    Page URL:
    https://form.jotform.com/60116471980959

  • Profile Image
    JotForm Support

    Answered by EltonCris on January 19, 2016 at 09:39 AM

    Hello Georges,

    Our sincere apologies for the inconveniences caused.

    We are aware of this problem and our developers are working on it to resolve this as quickly as possible. You will be informed here once this is fixed.

    Stay tuned!

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 19, 2016 at 02:56 PM
    This is now fixed, please accept our apologies for this inconvenience.
  • Profile Image

    Answered by sudsport on January 19, 2016 at 02:59 PM

    Well my form is still lagging behind !

    Regards,

    Georges

  • Profile Image

    Answered by sudsport on January 19, 2016 at 03:03 PM

    I am having problem too with image cover upload, keeping same file name during upload doesn't change the image.

    Regards,
    Georges

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 19, 2016 at 03:11 PM

    We are truly sorry about this. Our engineers had to do a emergency data center switch and there is a replication lag between our data centers which causes a delay on the changes applied to the forms 

    You can either recreate the form, or you can wait for your form to be fixed once the data replication catches up. 

  • Profile Image

    Answered by sudsport on January 20, 2016 at 03:54 AM

    Hi,

    I guess data replication is over by now but my forms updates are still lagging.

    Just as a precision my forms are on a European server.

    Regards,
    Georges

  • Profile Image
    JotForm Support

    Answered by mert on January 20, 2016 at 08:32 AM

    Hi Georges,

    According to my tests, your form's preview is reacting the changes instantly. To try it, I added some CSS code and change the color of the input values as green and I can see the changes just after the editing on preview.

    Please, see it from the below:

     

    Please, retry to change something on your form and let us know the results on preview.

    Thanks.