EU Forms : I can NOT see the submissions on the web

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    Martalc
    Asked on January 19, 2016 at 07:06 AM

    I can not see the submissions on the web, but I have 10 answers because I received 10 emails with the answers. What is the problem?

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    Mimich
    Answered on January 19, 2016 at 08:00 AM

    Hi, I had the same problem today and that was answered in another thread here in the forum, apparently there has been some glitch in the system and you can access your submissions from here:

    https://eu.jotform.com/myforms

    Hope that helps!

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    Kiran
    Answered on January 19, 2016 at 10:59 AM

    Thank you @Mimich for updating @Martalc with the issue. 

    We apologize for the inconvenience this may have caused. We are currently experiencing some issues with our servers and the users from EU region are being affected. Our backend team is aware of the situation and currently working on it. Meanwhile, we request you to use https://eu.jotform.com/ to access the forms and submissions.

    Once the issue is resolved, we will be posting an update here. Thank you for your patience and understanding.

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    Jeanette
    Answered on January 19, 2016 at 06:25 PM

    Problem is now solved. Please inform to us if new problems may arise with your forms