What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    EU Forms : I can NOT see the submissions on the web

    Asked by Martalc on January 19, 2016 at 07:06 AM

    I can not see the submissions on the web, but I have 10 answers because I received 10 emails with the answers. What is the problem?

    Page URL:
    https://form.jotformeu.com/60114349479358

    Screenshot
    Submissions Emails problem
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    Answered by Mimich on January 19, 2016 at 08:00 AM

    Hi, I had the same problem today and that was answered in another thread here in the forum, apparently there has been some glitch in the system and you can access your submissions from here:

    https://eu.jotform.com/myforms

    Hope that helps!

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    JotForm Support

    Answered by Kiran on January 19, 2016 at 10:59 AM

    Thank you @Mimich for updating @Martalc with the issue. 

    We apologize for the inconvenience this may have caused. We are currently experiencing some issues with our servers and the users from EU region are being affected. Our backend team is aware of the situation and currently working on it. Meanwhile, we request you to use https://eu.jotform.com/ to access the forms and submissions.

    Once the issue is resolved, we will be posting an update here. Thank you for your patience and understanding.

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    JotForm Support Manager

    Answered by Jeanette on January 19, 2016 at 06:25 PM

    Problem is now solved. Please inform to us if new problems may arise with your forms