What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Error/timing out SQL error

    Asked by pigglywigglymidwest on January 19, 2016 at 11:05 AM

    I get the following Error when trying to submit:

    Oops!
    Error on query: 
    Error returned:MySQL server has gone away
     
     
     
    Need this fixed asap.
    Page URL:
    http://www.shopthepig.com/footballsnackdown/

    sql timing div Error on query server has gone away gone away
  • Profile Image

    Answered by pigglywigglymidwest on January 19, 2016 at 11:19 AM

    As an update I do not having it using any special php to move it to another sql server, it's going right to jotform.

  • Profile Image

    Answered by pigglywigglymidwest on January 19, 2016 at 01:06 PM

    Update 2:

    Tried cloning and running a test in the preview window. Still returns with the Same Issue:

    Oops!
    Error on query: 
    Error returned:MySQL server has gone away
  • Profile Image
    JotForm Support

    Answered by KadeJM on January 19, 2016 at 03:56 PM

    We are terribly sorry about the inconveniences that this has obviously caused you.

    Looking into the issue further I found it's working when I checked this on an isolated test.

    I've cleared your form caches for you to refresh them.

    Can you try this again and let us know if it's still occurring now?

    If it's still occurring then may we have permission to test it directly on your form for you?

  • Profile Image

    Answered by pigglywigglymidwest on January 19, 2016 at 04:06 PM

    I just ran the form after clearing my cache locally as well just to be safe, same error.

    Oops!
    Error on query: 
    Error returned:MySQL server has gone away
     
    Please test away, Simply use "test" in the text box.
  • Profile Image
    JotForm Founder

    Answered by aytekin on January 19, 2016 at 06:03 PM

    A similar problem is happening when I try your form. So, yes, there is a problem with this form. I opened an URGENT ticket about this. One of our developers will look into this ASAP. 

  • Profile Image
    JotForm Developer

    Answered by hasan on January 20, 2016 at 04:42 AM

    Hello,

    I identified the issue. It's about your form's FTP integration. If you have any urgencies you can disable FTP by unchecking it on Submissions page while I'm solving the issue. I'll let you know when I fixed it.

    Sorry for the trouble.