I'm getting two notifiers for the same form with different Unique ID numbers - RESOLVED

For some reason I’m getting two notifiers for the same submitted form. (53297495897984)

The notifiers for the most part have the same information except when it comes to the unique ID number.

On one the number is always the same: 3026 on the other it advances as it should.

First of why am I getting two notifiers and how do I stop the wrong one from being sent. (Same question I guess)

The email message that always gives me the FormID of 3026 is not wanted.

I have looked at the email setting a hundred time at least I and I can’t get my head around why this is happening.

There are two separate email notifiers and both of us are getting two copies, one good one not. ????? 

This form has the script on our website as it uses our database to verify membership.

Thanks to Sammy and Elton this is working very well.  

I can included images of each if required.

Thanks,

Robert 

I just turned off;  Pending Payment E-mail 

 Perhaps that's the solution... Waiting for next email

I just remembered that each submission has a pdf file link.

Here are the id numbers;

1.) 328955199452946439.pdf 

2.) 328956749452692774.pdf

The first one displays: 

Error

We couldn't find the submission you are looking for on our servers.

The second has the right data.

Not sure if this helps or not.

Robert

Thank you for all the information. It was very helpful. I have just reviewed your form an email setting. everything seems fine. The only thing I noticed was that you have added a custom sender email address. If you are still having issue with this, can you please try using one of our default email sender address

I can certainly change the sender email address. For the most part I use admin@aac.ca  Just today I added the forms@aac.ca . This form at the time of was using the admin email address.

None of my other form are experiencing this problem using a custom email. I haven't received a DogID submission since I posted this.

One other thing I should have added, this is not occurring for all the submissions.

I have made a change as I indicated above; "I just turned off;  Pending Payment E-mail"  , so I am a bit reluctant to do to much at once and then not realize what the problem was. 

This option for Pending Payment, may not be related to this problem.

I just had a thought, this new form is a clone of an earlier form that used the unique ID widget. It had a notifiers going to the same recipients. Is it possible that the two forms are interacting in some way or is this even possible? I just looked at the old form, 33504157430850, and the unique ID has the format showing up on the unwanted emails. The notifiers have been deleted and the form has been deactivated for some time now.   If you look you will see FormID is now at 3096, which I think is a bit strange as it appears to be incrementing even when deactivated.

The new form uses an different format like E16-10 for example, E for English 16 for the year.

One email shows the new format the other the old format.

It just seems to me there is something weird going on....

Don't you love a mystery.

Robert

I just had a DogID application with no extra notifier. It was then I noticed something about he one that had the problem. It was for Pending Payment. 

See image below showing two submissions for the same person, one is pending and uses the wrong form.

Robert

I'm checking on the issue. Please allow me some time to check on this and get back to you with relevant information.

Thanks!

The issue seems to be caused by enabling the Pending Payment emails in the payment tool. 

The unique ID will be generating only after actual submission of the form. Also, you can see that there is a time difference between these two emails. 

Since the actual submission is not existing in the submission data, you may be seeing the error while searching the submission. This submission should be in incomplete payments.

Since you have now disabled the option for Pending Payment email, you should be receiving only one email and for the submission with successful payment. You can see the failed payment submissions from incomplete payments. Please read the FAQs of PayPal Incomplete Payments for more information.

Hope this information helps! 

Hello Kiran,

I appreciate you looking into this. My confusion lies in the fact the Pending Payment emails are coming on a different form. Also the FormID number never changes. It is always 3026.

It all started when we went to our new form on Jan 1 2016.

I have submissions dated back then with form id 3026 for Pending Payment. The form count has not advanced. 

So questions

1. Why is pending payment not using the same form as the regular submissions.

2. Why is it using a different FormID, that isn't working?

Robert

Hi,

The submission with an incomplete payment is not considered as a regular submission, which means that until the payment is completed, the submission will remain in the Incomplete Payments and not in the regular submission. 

The Unique ID will only be added once it is a regular submission, and as such if the submission is in the Incomplete Payments, it will not have a Unique ID of its own. This is why you only see the FormID 3026. 

Hope that helps,
Regards.

It appears that I'm not getting my point across very well.

But no matter, lets just say that by turning off the Pending Payment email the problem is resolved.

I really think the issue is with that option. I have another posting about a change that would help and is being considered by the gods.

Lets put this one to bed and say it is answered.

Thank you,

Robert

On behalf of my colleague, you are welcome. Sorry we were not that helpful. Please if you have any other question or issue, please let us know. We will do our best to help.