What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why do we have duplicated form submission numbers?

    Asked by eros@aymoresembalagens.com.br on January 19, 2016 at 02:10 PM

    Hi!

     

    We use your tool to deliver to our sales team a way to enter information about customer orders. Each order has to have a unique ID, which used to work fine until something happened: A few days ago, apparently, someone in our company has removed that ID field from our form. I have rolled back that change to a previous state of the form, I thought things would be back to normal, but that's not the case, now we see these form submission IDs duplicated, as you can see in the attached screenshot.

     

    Please let us know!

    Thank you!

     

    Regards,

    Eros

    Page URL:
    https://form.jotformz.com/32757620400649

    Screenshot
    duplicated form unique id unique deliver tool
  • Profile Image
    JotForm Support

    Answered by steve on January 19, 2016 at 04:49 PM

    Hello,

    We had a server hiccup over the weekend, and it looks like the counter didn't handle it correctly.

    This can be fixed manually.

    1) manually change the ids to what they should be in the submissions view.

    http://www.jotform.com/help/325-How-to-Edit-Submissions-Made-on-Your-Forms 

    2) set the counter to start on the next number. You can do this by clicking the gear, and then edit properties for the field.