What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Checkbox question is not included in the email?

    Asked by camillus on October 12, 2010 at 08:51 PM

    I have the "Membership Registration" form where I added one checkbox "I Agree" that every a new member has to mark it. I tested form and I didn't get information in an-email that checkbox was marked. What is wrong?

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    Answered by ionrad on October 12, 2010 at 09:43 PM

    I had this issue with one of my forms. I now have it on my form as "Have you read and do you agree to the terms and conditions?" with the option "Yes". Then it just shows up as "Yes" on the bottom of the submission forms.

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    Answered by camillus on October 13, 2010 at 12:48 AM

    I already fixed my problem :).

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    JotForm Founder

    Answered by aytekin on October 13, 2010 at 04:10 AM

    If a question is missing on the emails a quick solution is to delete and re-create that email. There was a problem with the flag that keeps track if the email body is changed or not. That's why some of the emails stopped updating with changes on the forms.

     

    To delete the email, open your form on the Form Builder and then:
    1. Click on "Setup and Share" tab,
    2. Click on "Email Alerts",
    3. Select "Notification",
    4. Click on "Delete Email" button,
    5. Save your form.

    To re-create your email:
    1. Click on "Setup and Share" tab,
    2. Click on "Email Alerts",
    3. Select "Add New Notification",
    4. Complete the wizard,
    5. Save your form.