What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Delete sub-users?

    Asked by creativeservicesCRF on January 20, 2016 at 05:42 AM


    Is it possible to hard delete sub users?

    I have delete a user - thinking it is completely wiped, but when I add a new user with same email address it remembers the deleted user?

    Is there an option for main account holder to have a hard delete button?


    Kind regards




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    JotForm Support

    Answered by Charlie on January 20, 2016 at 09:50 AM

    Unfortunately, you cannot hard delete your sub account users, you can remove them in your sub account list and they won't be able to have access to your shared forms. Sub account users are just separate accounts. They are registered in the JotForm system.

    What can be done is have the sub account user to update its email address under its account settings. He/she needs to use a different email address.


    After that, remove the email address in your sub account list then re-add it again. To learn more about sub account users, you can check this guide: http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User 

    I hope that helps.