A submission noification was not sent.

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    patriccia
    Asked on February 14, 2012 at 12:06 PM

    Hello, I received a submission, at 2012-02-13 22:54:10 but I did not get an email notification.  The only way I knew about the submission is because I got my Merchant Email Receipt, showing that someone has paid for an entry.  I check my email notification and auto response and everything seems to be working.  I never had a problem with this before.  When I did a email test, I received it.  Was the system down at that time?

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    Mike_T
    Answered on February 14, 2012 at 04:50 PM

    We are sorry for the inconveniences caused.

    I have created a ticket to our Next Level Technicians to proceed with the further investigation in this matter.

    We will update this thread once we get any more information for you.

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    patriccia
    Answered on February 15, 2012 at 06:49 PM

    Hello, it happen again.  No email notification was sent to me.

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    aytekin
    Answered on February 21, 2012 at 03:37 AM

    We found the reason why some of the emails were not going and fixed it. If the problem continues on your end, please let us know.