What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    hacked form

    Asked by Valshe001 on January 20, 2016 at 12:06 PM

    Hi

    our contact for has been hacked by the following email ekogan @ hotmail.co.uk, initially we thought our website was hacked, however I have created a new contact form through Jotform, who emailed me a verification code, I checked the email and the hackers email was present.

    I am devastated by this finding, I have checked submission in my inbox for the "Contact us" form dating back to Aril and the hackers email is present on all emails.

    VERY Urgent what course of actin can I take?

    Regards

    William

     

    hacked form Emails contact form JotForm hotmail
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    JotForm Support

    Answered by david on January 20, 2016 at 03:05 PM

    Hi,

    Unfortunately, there is nothing we can do retroactively.  I would recommend changing the passwords of any email addresses or accounts linked to your JotForm account to ensure that the compromise does not happen again.  I can assure you that they did not hack directly into your account, it was likely done through a compromised email account and a password reset.