What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is there a way to retrieve the email of the sender who completed the online form?

    Asked by edie850 on January 20, 2016 at 02:11 PM

    My jotforms are set up as application forms for services.  I must have not set it up right as each time someone starts to enter information into the form, and if they hit "enter key" to move to the next line, it submits the form prematurely.  I have no way to inform that person that the form is incomplete.  How can I find their email address to let them know, if they didn't have the chance to enter it on the form?  is there a way for jotfom to provide this? TIA.

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    JotForm Support

    Answered by david on January 20, 2016 at 06:31 PM


    Unfortunately, only the data collected in the form is forwarded.  There is no way to retrieve and data that was not entered prior to the form being submitted.  I would recommend having the email address field be the first field in your form in case you need to follow up with users who do not complete the form.