email not working

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    Cakerator
    Asked on February 14, 2012 at 05:57 PM

    Hi, The test email works from this site but when I fill out to form from my site I don't get any emails, I know my email is working. This is my site http://www.cakerator.com/order-form/ thanks for your help

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    AtacanC
    Answered on February 14, 2012 at 06:22 PM

    According to our email logs your notifications has been successfully sent to your email address. Can you please add these ip addresses to your mail provider's whitelist?

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

    If this still doesn't work, please do let us know.

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    Cakerator
    Answered on February 14, 2012 at 06:53 PM

    Not sure how to do that, when I try the test email when the form is in edit mode it works, but from my site it does not. How do I add ip addresses to my provider list?

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    AtacanC
    Answered on February 15, 2012 at 05:40 AM

    You need to contact your mail provider and tell them to add these ip addresses to your whitelist.