What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Create PDF form feature is not working on EU subdomain

    Asked by jw031458 on January 21, 2016 at 08:29 AM
  • Profile Image

    Answered by Boris on January 21, 2016 at 01:09 PM

    I believe you are talking about the fillable PDF versions of your online form, as created with the Create PDF feature.

    We are very sorry for the inconvenience, it looks like the PDF form creation is not working correctly when using our EU site - eu.jotform.com

    I am forwarding this as a bug report to our developers, we will let you know as soon as it is resolved. Thank you for your patience and understanding.

  • Profile Image
    JotForm Support

    Answered by mustafa on January 22, 2016 at 09:09 AM


    The problem has been fixed, you should be able to obtain your PDF form now. Apologize for the inconvenience.


    Best regards.

  • Profile Image

    Answered by stovesandchimneys on January 30, 2016 at 11:43 AM

    Hi. I cannot create a PDF form on the EU version either. This is true as of Jan 30. If I select the create submit button or page break option when creating the form, its hangs. If I omitt both options the form is created. Any idea when this will be fixed. It's been 10 days so far. It's been 9 days so far according to the first post. Many thanks.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 31, 2016 at 12:01 AM

    It could be because you can not use the page break if you want to get your form as PDF, you can find this details and more about fillable PDF forms on this link: http://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator