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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform Processing Spinner - Not acting responsive

    Asked by newschool on January 21, 2016 at 12:56 PM


    The jotform processing spinner is not acting in a responsive manner, how can I fix this. I tried adding CSS to resize it, but it did not work



    Page URL:

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    JotForm Support

    Answered by Kevin_G on January 21, 2016 at 04:42 PM


    Thank you for contacting us.

    I have tried to change the width for the image that is displayed when the form is submitted, unfortunately, any of the codes I tried is working, I think it's because the page where the image is shown is totally different than the page where the form is shown, I mean, the form redirects to the submit page and then to the Thank You Page, if we would like to change the style for that image, then we would have to do it directly on the submit page.

    This is the same even if you use the IFrame code, I see you are already using that embed method.

    Please, feel free to contact us if you have more questions, we will be glad to assist you.


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    Answered by newschool on January 21, 2016 at 04:53 PM

    How does one edit the submit page? I was not the original builder of this form? If we could turn off the spinner that would be fine. cb

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    JotForm Support

    Answered by Kevin_G on January 21, 2016 at 06:03 PM

    You can not edit the Submit Page, you can only edit the Thank You message, in regards to deactivate the spinner, I think that is not possible to do, it always will be displayed after your form redirects to the link you specified.