- QueAsked on January 21, 2016 at 04:30 PM
- JotForm SupportjonathanAnswered on January 21, 2016 at 10:58 PM
The subscription needs to be cancelled first. Then, if refund is applicable (under guarantee period) we will issue a refund for the latest subscription charges.
Please let us know what is your JotForm subscription account/username also so that we can further check on your concern.