JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
The subscription needs to be cancelled first. Then, if refund is applicable (under guarantee period) we will issue a refund for the latest subscription charges.
Please let us know what is your JotForm subscription account/username also so that we can further check on your concern.