- TLGFormsAsked on January 21, 2016 at 06:20 PM
Hi, I finally figured out my form thanks to your help...however, we have a new issue now.
The persons receiving the "notifier" emails are complaining because they are not coming as a group message. They want to be able to "reply all" to the email and let the other's know who is handling the submission. With the email going to 5 separate people in different emails they have no idea 'who' is handling 'what'. They work in separate offices so it is important to them to have a group message. Any way to solve this?
- JotForm SupportdavidAnswered on January 21, 2016 at 06:25 PM
You could set up multiple "reply-to" addresses for your notification. That way, any replies would go to all the addresses listed instead of a single address. There is a small workaround involved in doing so, but nothing major. Here is our discussion on how to accomplish this:
Essentially, you would need to have a hidden field in your form that has all of the "Reply-to" email addresses by default. Then you would set your "Reply-to" field in your notification to this field. That in turn will populate your "Reply-to" field in your notification with those addresses.
- TLGFormsAnswered on January 22, 2016 at 10:42 AM
Thank you. I reviewed the link, but when I tried to replicate on my form I do not have a "Power Tools" section or a "hidden box" option. Do I have to add the field and manually hide it with a condition? I have probably around 50 email conditions alone so this is getting confusing.
- JotForm SupportdavidAnswered on January 22, 2016 at 11:46 AM
My apologies, the "Power Tools" tab is replaced with "Widgets" tab. You can click on the widget tab and search for Hidden box and add it in your form:
You will not need to conditionally hide this box, it will be hidden by default.
- TLGFormsAnswered on January 22, 2016 at 04:10 PM
Thank you so much!
- JotForm SupportdavidAnswered on January 22, 2016 at 04:13 PM
You are very welcome. If there is anything else we can help with, just let us know.