Reply to all people in a group notification

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    TLGForms
    Asked on January 21, 2016 at 06:20 PM

    Hi, I finally figured out my form thanks to your help...however, we have a new issue now.

    The persons receiving the "notifier" emails are complaining because they are not coming as a group message. They want to be able to "reply all" to the email and let the other's know who is handling the submission. With the email going to 5 separate people in different emails they have no idea 'who' is handling 'what'. They work in separate offices so it is important to them to have a group message. Any way to solve this? 

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    david
    Answered on January 21, 2016 at 06:25 PM

    Hi,

    You could set up multiple "reply-to" addresses for your notification.  That way, any replies would go to all the addresses listed instead of a single address.  There is a small workaround involved in doing so, but nothing major.  Here is our discussion on how to accomplish this:

    http://www.jotform.com/answers/219105-Multiple-Reply-to-emails-defaults-to-noreply-jotform-com

    Essentially, you would need to have a hidden field in your form that has all of the "Reply-to" email addresses by default.  Then you would set your "Reply-to" field in your notification to this field.  That in turn will populate your "Reply-to" field in your notification with those addresses.

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    TLGForms
    Answered on January 22, 2016 at 10:42 AM

    Thank you. I reviewed the link, but when I tried to replicate on my form I do not have a "Power Tools" section or a "hidden box" option. Do I have to add the field and manually hide it with a condition? I have probably around 50 email conditions alone so this is getting confusing.

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    david
    Answered on January 22, 2016 at 11:46 AM

    My apologies, the "Power Tools" tab is replaced with "Widgets" tab. You can click on the widget tab and search for Hidden box and add it in your form:

    You will not need to conditionally hide this box, it will be hidden by default. 

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    TLGForms
    Answered on January 22, 2016 at 04:10 PM

    Thank you so much!

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    david
    Answered on January 22, 2016 at 04:13 PM

    You are very welcome.  If there is anything else we can help with, just let us know.