What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Reply to all people in a group notification

    Asked by TLGForms on January 21, 2016 at 06:20 PM

    Hi, I finally figured out my form thanks to your help...however, we have a new issue now.

    The persons receiving the "notifier" emails are complaining because they are not coming as a group message. They want to be able to "reply all" to the email and let the other's know who is handling the submission. With the email going to 5 separate people in different emails they have no idea 'who' is handling 'what'. They work in separate offices so it is important to them to have a group message. Any way to solve this? 

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    JotForm Support

    Answered by david on January 21, 2016 at 06:25 PM

    Hi,

    You could set up multiple "reply-to" addresses for your notification.  That way, any replies would go to all the addresses listed instead of a single address.  There is a small workaround involved in doing so, but nothing major.  Here is our discussion on how to accomplish this:

    http://www.jotform.com/answers/219105-Multiple-Reply-to-emails-defaults-to-noreply-jotform-com

    Essentially, you would need to have a hidden field in your form that has all of the "Reply-to" email addresses by default.  Then you would set your "Reply-to" field in your notification to this field.  That in turn will populate your "Reply-to" field in your notification with those addresses.

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    Answered by TLGForms on January 22, 2016 at 10:42 AM

    Thank you. I reviewed the link, but when I tried to replicate on my form I do not have a "Power Tools" section or a "hidden box" option. Do I have to add the field and manually hide it with a condition? I have probably around 50 email conditions alone so this is getting confusing.

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    JotForm Support

    Answered by david on January 22, 2016 at 11:46 AM

    My apologies, the "Power Tools" tab is replaced with "Widgets" tab. You can click on the widget tab and search for Hidden box and add it in your form:

    You will not need to conditionally hide this box, it will be hidden by default. 

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    Answered by TLGForms on January 22, 2016 at 04:10 PM

    Thank you so much!

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    JotForm Support

    Answered by david on January 22, 2016 at 04:13 PM

    You are very welcome.  If there is anything else we can help with, just let us know.