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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Infusionsoft Integration Wizard is not loading when using integration button in Form Builder

    Asked by pjliteracy on January 22, 2016 at 01:00 AM
    the integration does not work. It just loads a blank window.

    I need to know if this functionality is going to be working. Otherwise I have to use another product.

    I don't have any more time, I need to get something live ASAP.

    infusionsoft integration wizard
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    JotForm Support

    Answered by jonathan on January 22, 2016 at 01:04 AM

    I was able to reproduce the failing of Infusionsoft integration wizard in the Form Builder as well.

    But I was able to find a temporary solution that work.

    #1. Make sure you are login to your account at http://www.jotform.com/login

    #2. use instead the Infusionsoft link in the JotForm Apps to trigger the integration wizard

    https://apps.jotform.com/app/infusionsoft_integration

     

    Using the link in the JotForm Apps had work in my test.

     

    Please try this method as well. Let us know if this did not work for you.

    Thanks.

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    Answered by pjliteracy on January 24, 2016 at 09:10 PM

    Hi, you have taken away the old integration again! It's now replaced by the new one.

     

    Custom fields are now showing up, but I cannot trigger a tag like I used to.

     

    You really need to stop changing your platform without telling customers... terrible customer service.

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    Answered by pjliteracy on January 25, 2016 at 04:45 AM

    It is now very urgent that I need to know if the previous functionality will be restored.

    Without the ability to trigger tags I cannot activate my infusionsoft campaigns, rendering this product, which I have paid for, of no use.

    If the functionality is not restored within a day I have to use another product.

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    JotForm Support

    Answered by mert on January 25, 2016 at 10:06 AM

    Hi,

    Firstly, please accept my apologies about the inconvenience. According to the latest news, the integration is not working with its full capacity currently and the problem is causing from the Infusionsoft's new API. However, our integration developer team has been working on that issue and you can be sure that it will be fixed as soon as possible. With the new changes on Infusionsoft, the old one is in the same situation with the new one, so both of them are not functional completely.

    In this case, we need a little time to fix it. As a nature of integrations, we need to get some information from them, that's why it takes time. When there is an update about this problem, you will be informed from this thread via email.

     

    Thanks for your patience.

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    Answered by pjliteracy on January 25, 2016 at 04:16 PM

    Hi, this is not really a satisfactory answer.

    InfusionSoft let's you know when their API is updated I believe.

    There clearly has been issues for sometime with the integration, yet we are only getting told about it now. My forms were due to go live today, but now cannot. 

    It makes me question whether I could ever use JotForms for any commercial work, if they are so unreliable, and I can see this issue has affected many others as well.

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    JotForm Developer

    Answered by deniz on January 26, 2016 at 04:48 AM

    Hi,

    We are sorry for the inconvenience. You can select and add tags on new integration now.

    Thank you.

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    Answered by pjliteracy on January 28, 2016 at 11:39 PM

    Hi, thank you for fixing it, but...

    There seems to be another issue.

    I am using the form to capture email addresses, however when your API is pushing them to infusionsoft.. their status in infusionsoft is

    Email status - non-marketable

    This means they do not get any auto-responders etc.

    According to infusionsoft the reason is the API is not updating their status

    http://community.infusionsoft.com/showthread.php/9888-Email-status-non-marketable-not-changing-with-contact-information-through-an-API

    This means I cannot actually contact the enquiries at the moment.

    Can you confirm your integration is indeed not doing this?

     

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    Answered by pjliteracy on January 29, 2016 at 12:06 AM

    Spoke to InfusionSoft.

    They said it is your usage of the API. Since there is nothing I can change in the InfusionSoft end, I am left with contacts who are not getting emails when they sign up (confirmation emails).

    I am very disappointed (again) that this sort of stuff has not been thought of with your integration.

    Please tell me:

    Can I fix this myself somewhere in JotForm

    or will you fix it?

    THIS IS URGENT

    Thankyou

     

     

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    JotForm Support

    Answered by jonathan on January 29, 2016 at 01:37 AM

    Thank you for the confirmation that the original issue (integration wizard not loading) was fixed.

    Since the new issue was about a different thing, I created a separate thread for it here http://www.jotform.com/answers/759210

    We will attend to it shortly.

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    JotForm Developer

    Answered by deniz on January 29, 2016 at 03:44 AM

    Hi,

    Opt-in option added.

    Hope this helps.

    Thank you.

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    Answered by pjliteracy on January 29, 2016 at 04:00 AM

    Hi I can now see a list of options, the only one with opt-in is opt-in newsletter and it doesn't seem to change the status.

    What ID is the opt-in?

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    JotForm Developer

    Answered by deniz on January 29, 2016 at 04:17 AM

    The Email status - non-marketable as you requested is the check box:

     

    If you checked, Infusionsoft marked email as opt-in.

     

    The below actions are Action Sequences of Infusionsoft which they will triggered if you select. 

    For example, If you select New Lead action, all customers automatically tagged as New Lead.

     

     

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    Answered by pjliteracy on January 29, 2016 at 04:30 AM

    Thanks it wasn't showing up at first but is now, tested and seems to be working ok

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    JotForm Support

    Answered by mert on January 29, 2016 at 07:41 AM

    On behalf of our developer, you are kindly welcome. If you need extra assistance or information, please always feel free to contact us.

     

    Thanks.