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    Email notifications : Not receiving email notifications using multiple recipients

    Asked by Sara Rupp on January 22, 2016 at 11:08 AM

    The form,CF Transportation Request, not sending to all recipients labeled. I am seeing that two websites were created one is http://cftransportsolutions.com/ and the other is http://phnfoundation.net/cftrans/. Can you please assist in letting me know which website the above form is linked to?

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    JotForm Support

    Answered by Kevin_G on January 22, 2016 at 12:43 PM


    Thank you for contacting us.

    You have embedded your form in both websites, this is the direct link to your form : http://www.jotformpro.com/form/32753799323969 

    Now, I checked it and I found some email addresses in our bounce list, the emails are listed below :





    This is the reason for all of them :


    I have removed them from the bounce list and you should receive your email notifications now, I would like to share you this guide in order to prevent issues related to bouncing : http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    You may also check and remove your email addresses from the bounce list, just follow this guide : http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list 

    And also, you can ask your email provider to whitelist our IP Addresses, you will find them on this link : http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Hope this will help you.

    Do let us know if you have more questions or need more help, we will be glad to assist you.