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Email notifications : Not receiving email notifications using multiple recipientsAsked by Sara Rupp on January 22, 2016 at 11:08 AM
The form,CF Transportation Request, not sending to all recipients labeled. I am seeing that two websites were created one is http://cftransportsolutions.com/ and the other is http://phnfoundation.net/cftrans/. Can you please assist in letting me know which website the above form is linked to?
Thank you for contacting us.
You have embedded your form in both websites, this is the direct link to your form : http://www.jotformpro.com/form/32753799323969
Now, I checked it and I found some email addresses in our bounce list, the emails are listed below :
This is the reason for all of them :
I have removed them from the bounce list and you should receive your email notifications now, I would like to share you this guide in order to prevent issues related to bouncing : http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
You may also check and remove your email addresses from the bounce list, just follow this guide : http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list
And also, you can ask your email provider to whitelist our IP Addresses, you will find them on this link : http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Hope this will help you.
Do let us know if you have more questions or need more help, we will be glad to assist you.