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  • Profile Image

    Autoresponder is not send when submission is edited

    Asked by rlzolinas on January 22, 2016 at 12:27 PM

    I just recently added a third signature area "associate dean"

    Once the two other sections are filled, it should send an email the associate dean, requesting their signature, but it isn't being sent. After the dean signs the document, it should send a final notification.

    Thanks.

     

    Page URL:
    https://form.jotform.com/60204454665958

    email sent not being sent sections thanks document
  • Profile Image
    JotForm Support

    Answered by BJoanna on January 22, 2016 at 02:09 PM

    I cloned and tested your form and I was able to replicate mentioned issue. Associate Dean conditional Notification was not sent. I am not sure why this is happening.

    I was able to resolve this issue on my cloned form by deleting Associate Dean Notification and creating new one. I use same conditions just new Notification. 

    Also set Sender email to noreply@jotform.com inside of you email Notifications.

    Here is my cloned form where I deleted Associate Dean Notification and added new one:

    https://form.jotform.com/60215435764959 

    Feel free to clone it and test it. 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by rlzolinas on January 22, 2016 at 02:55 PM

    I just tested your clone and I'm still not getting the email to the associate dean.

  • Profile Image
    JotForm Support

    Answered by BJoanna on January 22, 2016 at 03:25 PM

    Did you clone my form to your account and tested your cloned form? 

    I have checked your account and I did not find my cloned form. You would need to clone my form to your account  and then to test your cloned form. 

    On my form all Notifications have my email address and because of that you did not receive email when you submitted mine form.

    When you clone my form to your account, your cloned form will have email address of your account on all Notifications, so it will be easy to test it. Inside of this guide you can find out how to Clone an Existing Form from a URL:

    http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL 

    Hope this will help. Let us know if you need further assistance.

  • Profile Image

    Answered by rlzolinas on January 22, 2016 at 03:26 PM

    Yes, I cloned it and then updated my email address to my personal account to test.

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    JotForm Support

    Answered by BJoanna on January 22, 2016 at 03:56 PM

    I would like to apologize for not noticing this earlier. 

    Associate Dean is Autoresponder and I thought it was Notification. 

    All you need to do on your original form is to open Associate Dean Autoresponder Email and check option Send on editing submission.

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by rlzolinas on January 22, 2016 at 03:57 PM

    Great! Thanks!

  • Profile Image
    JotForm Support

    Answered by BJoanna on January 22, 2016 at 03:59 PM

    You're welcome.

    Feel free to contact us if you have any other questions.