Can we get a straight answer about the investigation email?

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    Asked on February 15, 2012 at 09:26 AM

    There have been multiple people asking about an email stating JotForm was under investigation and nothing has been stated about why/what that email was sent out for.

    Can you give us some sort of information?

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    Answered on February 15, 2012 at 09:28 AM

    Yes please, this is very serious. I have lots of forms!

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    Answered on February 15, 2012 at 09:53 AM

     We just received an email saying that our .com adress is suspended due to an ongoing investigation. 

    We would notice any kind of hacking attempts, or stolen data and there has been none.

    Our guess is directed towards a phishing form that got through our filter. ( which somehow led to our suspense without a notice and all this.)

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    Answered on February 15, 2012 at 09:57 AM

    Thank you.

    I figured that would be the most likely scenario.

    However, I do feel that your messages in the header of the forums could have elaborated, in order to alleviate a lot of fears/questions.

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    Answered on February 15, 2012 at 10:08 AM

    I find it incredibly hard to believe that in a 1st world country such as the mighty USA that your domain would be shut down/suspended with no explanation coming to you. It's the USA, not China, Iran or North Korea... Even in what you guys call the 'Outback' here in Australia, as soon as a domain name is supsended, you are immediately told why it has happened... so surely the technology in the USA is far superior to ours here... yet you tell us you have no idea why this has been the case.... how can you expact us tech users... your paying customers who have above average intellect... to simply believe you have NO IDEA why this has happened?

    Some openness and transparency towards your customers (I am a paying customer) would be more appropriate than "we don't know".

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    Answered on February 15, 2012 at 10:10 AM

    Shutting down a domain with little or no notification at all...sadly seems to be the new norm.

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    Answered on February 15, 2012 at 10:12 AM

    Looks to me like it wasn't any govermental "agency" but simply their domain registrar (Go Daddy). Go Daddy, as a registrar, can do anything they want if the TOS are violated. I'm hoping someone from JF is talking (not emailing) with someone at GD.

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    Answered on February 15, 2012 at 10:13 AM

    Again, if there was a 100% transparency on this issue, then 100% of the rumours will either stop or not exist. C'mon Jotform... be 100% honest with us... don't end up with egg on your face when the real story comes out before you tell it...

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    Answered on February 15, 2012 at 10:15 AM

    What we need is the name of the government agency and the government employee who authorized this shutdown. Then contact your elected official about this mess. Of course, nothing will happen to the slacker, but at least our voice will be heard.

    Please post these details when known. I will definitely complain to my elected officials.

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    James Cousineau
    Answered on February 15, 2012 at 10:17 AM

    Forms still work fine.  A comment from JotForms would be nice to explain this confusing email we all received from


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    Answered on February 15, 2012 at 10:20 AM

    Actually we don't know what is the real cause, we just received an e-mail saying our domain is suspended because special service is doing an investigation.

    We contacted them immediatelly but they didn't tell us anything, only thing they say is they will lift this submission soon.

    Our best guess is a phishing form created by some user. When we receive a new information we will post it on our blog and let everybody know.

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    Answered on February 15, 2012 at 10:22 AM

    Which is the exact USA government agency that emailed you... you said "special service"... but please respond with the precise name of the agency.

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    Answered on February 15, 2012 at 10:25 AM

    Moved our forms over with out issue - we did loose last years submissions and sent a note asking it they can be restored.

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    Answered on February 15, 2012 at 10:29 AM

    He probably meant "agent in charge".  

    We do not want to provide too many details of the case. We can probably do it after everything is resolved. We don't want to make things worse. I hope you understand. 

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    Answered on February 15, 2012 at 10:32 AM

    I contacted my representative in the House and they are going to look into the issue for me and will provide me with the agency that shutdown the site. They mentioned that it may take a few days for them to collect all the information.

    I will post that information as soon as I have their reply. They did mention that the government did shutdown some file sharing sites, but Jotform does not fall into that category.

    Name three things that government does right?

    Lifting the submission soon is a lame answer from that government agency. I'm sure JotForm has thousands of users and JotForm should have been notified of the shutdown. I'm not going to let this rest.

    By the way Jotform, thanks for all that you have done to correct this issue.

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    Answered on February 15, 2012 at 10:47 AM

    We greatly appreciate your understanding and support on this matter, jtech.  Rest assured, we are doing our best to restore JotForm to its full capacity.