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  • Profile Image

    How to change the prices of the products of a cloned form ?

    Asked by Franc1s77 on January 22, 2016 at 04:33 PM
    I can't seem to find out how to edit some of the prices. The price for children on Friday night should be changed from $10 to $15 and I can't seem to find out how to make that edit.
    prices special pricing update prices payment tool
  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 22, 2016 at 04:36 PM

    To change the prices, just open the wizard and then click on the product you want to change, you will see the properties of it.

    If you are unable to change the prices, make sure these options are not active : 

     

    Do let us know if it helps, if not we will be glad to assist you.

    Regards.

  • Profile Image

    Answered by Franc1s77 on January 22, 2016 at 06:45 PM
    I tried to change the pricing as per the instructions. When I get to the
    price and click on it, it will not change. I can change the text above it
    with no problem but I cannot change the 10 to a 15. It cannot be edited.
    In addition, There is a an art box and a description box that are supposed
    to appear left and right of each other. They do not appear at all.
    Please Help!
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 22, 2016 at 10:41 PM

    Hi,

    In regards to the price, I tested your form and I was able to edit it, you  just need to open the wizard, then select a product, and once you select it you will get a section to edit it, on that section just save it and then you will be able to edit the price:

    Regarding to the options to your products, please, follow this guide to properly add options to your products : http://www.jotform.com/help/225-How-to-add-options-to-Payment-Forms 

    Do let us know if it helps.

    Thanks.

  • Profile Image

    Answered by Franc1s77 on January 23, 2016 at 11:45 AM
    I can change other prices but this one has a blue circle next to it and it
    says "price is override by special pricing". How can I take off the special
    pricing?
    Frank
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_G on January 23, 2016 at 04:49 PM

    To my understanding, you are referring to this: 

    To eliminate that, here's what you need to do:

    I hope this helps. Let us know if you need any further assistance. Thank you.

  • Profile Image

    Answered by Franc1s77 on January 23, 2016 at 06:45 PM
    This goes by so fast that I'm sorry but I can't tell what you are doing.
    There is probably a way to slow down your actions so I can see what you are
    doing but I don't know how to slow it down either.
    Sorry,
    Frank
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 23, 2016 at 09:16 PM

    Here are the steps.

    1. First click on the Payment Section, where the products are shown.

    2. Click on next.

    3. Click on next once again.

    4. Once you are there, click on the product that you want to change the price, then click on save, without doing anything else, just click on save, then click again on the product and now you should be able to edit the price.

    Hope this helps.

  • Profile Image

    Answered by Franc1s77 on January 24, 2016 at 01:45 PM
    Finally! I was able to change the price. Now if I will ever remember having
    to hit save twice in order for the field to be able to be edited is another
    question. Thank you for your patience!
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on January 24, 2016 at 11:11 PM

    On behalf of my colleagues, you are most welcome. Let us know if you have any other concerns. Regards.