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    Messages stopped coming to my email suddenly

    Asked by grafixbox on January 22, 2016 at 04:35 PM

    Good afternoon,

    Messages stopped coming to my email suddenly. I see the emails within JOTFORM but for some reason they have stopped coming to my email, please advise, thank you

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    JotForm Support

    Answered by BJoanna on January 22, 2016 at 05:30 PM

    I have checked email address that is set as recipient email inside of your email Notifications and that address is on bounce list. Our system gave following result:

    info@kitchensforless.com is IN the bounce list 

    Reason(s) : smtp; 554 5.7.1 The message from (<00000152331f743e-1d1e5eaf-9c3e-48f7-9b3f-90e7ce4004d5-000000@amazonses.com>) with the subject of (iForm Contact Form) matches a profile the Internet community may consider spam. Please revise your message before resending.

    I have now removed it from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide How to setup email alerts to prevent email bouncing related issues.

    Also you can Whitelist JotMails IP Addresses.

    Please test your form and check if you are receiving submissions now. 

    Also I saw that inside of Notification setting of your other form http://www.jotform.us/form/53330919031145 you did not set Sender E-mail address and because of that emails were not sent. 

    I would suggest you to set Sender E-mail to noreply@jotform.com.

    Hope this will help. Let us know if you need further assistance.