What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Security and encryption

    Asked by NEMSSupervisor on January 22, 2016 at 05:35 PM

    Recent my employer has put me under the gun to provide proof that this site and the forms we create are secure and protected from unauthorized access.  If one was to put confidential information on a form what guarantees do we have that this information is secure and protected.  Can you please provide me with the needed information to give our IT people with respect to the security of this site and the contents within my profile. 



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    JotForm Support

    Answered by EltonCris on January 22, 2016 at 11:27 PM

    Hello Syl,

    Jotform uses SSL on forms by default. So as soon as the user visits the form, their connection between the Jotform server and their browser is already encrypted. Our SSL offers 256 bit High-grade SSL encryption which ensures 100% secure submissions.

    If you want to tighten the level of your form security, we suggest enabling the client side encryption. Check this article to learn more http://www.jotform.com/blog/162-Introducing-Encrypted-Forms-The-Ultimate-in-Online-Form-Security.


    With regards to the Jotform security,

    JotForm is 9 years old and throughout our history we have not ever once lost customer data. That's because we take security very seriously.

    - We have bug bounty programs where we pay outside parties for reporting vulnerabilities in our system.

    - Our servers are protected by private networks and constantly updated and patched.

    - Our system administrators have a collective 40+ years of industry experience.

    - Our development team is encouraged to follow best security practices.

    - All data transfer are made of 256-bit SSL secure connection.

    - Our servers are located on SSAE16 Audited facilities.

    If you have any further questions about this, do let us know.