What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Appointment slots widget not showing correct available

    Asked by LoriAnne on January 22, 2016 at 05:41 PM

    http://form.jotform.com/53445569457266

     

    Not showing the correct available slots.  Worked great for the last month.  Now shows the original available slots.

     

    Many submissions on this form.  Most time slots should show unavailable.

     

    Across all forms.  No modifications on most for past week or two.

     

     

     

     

     

     

    Page URL:
    http://form.jotform.com/53445569457266Notshowingthecorrectavailableslo<br/>ts.Workedgreatforthelastmonth.Nowshowstheoriginalavailable

  • Profile Image
    JotForm Support

    Answered by jonathan on January 23, 2016 at 12:30 AM

    Hi,

    I checked your jotform http://www.jotform.ca/form/53445569457266 and I can see the Appointment Slots widget showing available slots and unavailable slots.

     

    I am not sure yet which of them are incorrect. Can you please indicate which slot have incorrect value? We will check further once we know the needed data.

    On another note, we did have temporary issue with our API late yesterday (but was fixed immediately) which could have caused the issue on this. Perhaps you just need to refresh the form by loading it on your Form Builder, open the Appointment Slot widget and update. Then, Save the form.

    Hope this help. Let us know if issue remains.

    Thanks.

     

  • Profile Image

    Answered by fire1 on January 23, 2016 at 11:43 AM

    Hi Johnathan,

     

    All Ok now... Last night all forms showed available.  Many devices, locations, cleared cache.

     

    Please close ticket.

  • Profile Image

    Answered by victor on January 23, 2016 at 04:13 PM

    On behalf of my colleague, you are welcome. If you have any other question or issue, please do not hesitate contacting us. We will be glad to help.