How does the incomplete payment work ?

  • Profile Image
    IceMelt
    Asked on January 22, 2016 at 05:45 PM
    One of my questions is - if a person completes the form and does not finish the payment, will the data be entered into the submission, or is it setup so that it verifies a payment has been made before the submission is completed?
  • Profile Image
    Kevin_G
    Answered on January 22, 2016 at 05:53 PM

    Hi,

    The submission is made even if the payment is not completed, however, it will not be displayed on the submissions page, until you complete manually the payment, take a look on this guide, you will find how to see incomplete payments : http://www.jotform.com/help/135-How-to-View-Incomplete-Payments 

    You can setup an Incomplete Payment notification, each time there is an incomplete payment you will receive an email : http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail 

    Also, for further info related to incomplete payments on PayPal, check this guide : http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    Hope this helps.

    Feel free to contact us if you need more help, we will be glad to assist you.

    Regards.