How does the incomplete payment work ?

  • Profile Image
    Asked on January 22, 2016 at 05:45 PM
    One of my questions is - if a person completes the form and does not finish the payment, will the data be entered into the submission, or is it setup so that it verifies a payment has been made before the submission is completed?
  • Profile Image
    Answered on January 22, 2016 at 05:53 PM


    The submission is made even if the payment is not completed, however, it will not be displayed on the submissions page, until you complete manually the payment, take a look on this guide, you will find how to see incomplete payments : 

    You can setup an Incomplete Payment notification, each time there is an incomplete payment you will receive an email : 

    Also, for further info related to incomplete payments on PayPal, check this guide : 

    Hope this helps.

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