What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How does the incomplete payment work ?

    Asked by IceMelt on January 22, 2016 at 05:45 PM
    One of my questions is - if a person completes the form and does not finish the payment, will the data be entered into the submission, or is it setup so that it verifies a payment has been made before the submission is completed?
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    JotForm Support

    Answered by Kevin_G on January 22, 2016 at 05:53 PM


    The submission is made even if the payment is not completed, however, it will not be displayed on the submissions page, until you complete manually the payment, take a look on this guide, you will find how to see incomplete payments : http://www.jotform.com/help/135-How-to-View-Incomplete-Payments 

    You can setup an Incomplete Payment notification, each time there is an incomplete payment you will receive an email : http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail 

    Also, for further info related to incomplete payments on PayPal, check this guide : http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    Hope this helps.

    Feel free to contact us if you need more help, we will be glad to assist you.