- JotForm SupportKevin_GAnswered on January 22, 2016 at 05:53 PM
The submission is made even if the payment is not completed, however, it will not be displayed on the submissions page, until you complete manually the payment, take a look on this guide, you will find how to see incomplete payments : http://www.jotform.com/help/135-How-to-View-Incomplete-Payments
You can setup an Incomplete Payment notification, each time there is an incomplete payment you will receive an email : http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail
Also, for further info related to incomplete payments on PayPal, check this guide : http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ
Hope this helps.
Feel free to contact us if you need more help, we will be glad to assist you.