What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autoresponder goes into the spam folder

    Asked by RedDHArgentina on January 23, 2016 at 01:18 AM


    he recibido muchos reclamos de clientes que reciben el autorespondedor en el Spam o no deseado.

    He hecho yo misma una prueba y efectivamente de 5 autorespondedores, 3 llegaron a mi Spam.

    Este problema es relativamente actual, ya que anteriormente no pasaba y hace mucho uqe trabajo con vosotros y tengo muchos formularios en linea.

    Quedo a la espera de una respuesta y solución del tema.

    Muchas gracias.


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    JotForm Support

    Answered by EltonCris on January 23, 2016 at 08:19 AM


    Thank you for reporting.

    I can't seem to reproduce the problem when I test one of your forms (60202734734954). It goes straight into my inbox.

    There are instances that emails from Jotform are caught by the spam filters, especially when the recipient email service providers has strict email security. The most effective way to resolve this is to add Jotform into their white list. This should prevent it from happening again.


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    Answered by RedDHArgentina on January 23, 2016 at 08:30 AM

    Entiendo. El tema es que antes no pasada, y ahora se está haciendo normal que vaya al Spam. Tal vez en un solo formulario esté OK, pero cuando hay muchos envíos, van al Spam.

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    JotForm Support

    Answered by Welvin on January 23, 2016 at 11:05 AM

    I've checked your form email settings and found some links in it. Please note that you have to consider changing this as most spam filters are strict with links in the emails. 

    You can try adding a Title in the link. You can find this in the settings. Or, put the entire link as a text.