Cancel subscription and refund

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    matthew clugston 
    Asked on January 23, 2016 at 10:17 AM

    Hello, we use jot form on one of our sites, its worked really well. Howver, our client isnt currently using it, i mentioned to them that the subscription renewal was coming up and they asked if they could cancel it for now. I asked my developer if this would affect anything if we decide to re-instate it later on, he asked this question to your team and was waiting for a response. I didnt want to update the subscription, but we were waiting for a response from your team. Could i please cancel the update and ask for a refund please as were not currently using it.

     

    thanks

     

    Matt

  • Profile Image
    Welvin
    Answered on January 23, 2016 at 12:51 PM

    I can't find the question that is raised by your developer, but I have just cancelled the subscription and refunded your last payment for the renewal. Expect the refund returned to your card within 4-10 business days.