What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel subscription and refund

    Asked by matthew clugston  on January 23, 2016 at 10:17 AM

    Hello, we use jot form on one of our sites, its worked really well. Howver, our client isnt currently using it, i mentioned to them that the subscription renewal was coming up and they asked if they could cancel it for now. I asked my developer if this would affect anything if we decide to re-instate it later on, he asked this question to your team and was waiting for a response. I didnt want to update the subscription, but we were waiting for a response from your team. Could i please cancel the update and ask for a refund please as were not currently using it.





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    JotForm Support

    Answered by Welvin on January 23, 2016 at 12:51 PM

    I can't find the question that is raised by your developer, but I have just cancelled the subscription and refunded your last payment for the renewal. Expect the refund returned to your card within 4-10 business days.