Is our customers data safe?

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    Asked on February 15, 2012 at 09:42 AM

    I got a notification that I needed to update something like 40 URL's across a dozen or so sites.   This is a huge disruption to our business as we have people signing up for seminars and the deadline is today.  The lack of notice ahead of time didn't even allow me to send out a notice, so now I am getting yelled at by our customers, my bosses and employees.  This is very unprofessional.

    Why you are being investigated?  Is our customer's data is being handed over freely to government agencies without notification?   Many companies like Google fight to protect or at least notify their customers of this disruption or intrustion, I would have expected you would do the same.  If you are not going to protect customers data, we will need to find a new form hosting company. 

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    Answered on February 15, 2012 at 09:50 AM

    This was not a planned change, our domain just got suspended, they didn't even send us a notification, they only send out an e-mail after suspension. 

    Currently, we don't know what is the investigation is all about, our best guess is a phishing form created by some user.

    This is only a domain problem and we hope it will ony last 2~3 days, your data is safe.

    Sorry for any inconvenience