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    Paypal integration>Coupon Code: the discount is applied, but is not transferred to Paypal

    Asked by maducie on January 23, 2016 at 07:35 PM

    the coupon code works on the website but when the form is submitted and goes to Paypal site, coupon is not applied. I have done the final integration on the form.... please help, here is the website

    http://www.earthartslb.com/#!summer-camp-registration/ckxe

    Page URL:
    http://www.earthartslb.com/#!summer-camp-registration/ckxe

    site www and summer
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    JotForm Support

    Answered by BDAVID on January 24, 2016 at 10:46 AM

    Thank you for letting us know about this, I have tested your form, and you are correct, the discount is not transferred to Paypal

    Paypal side:

    I will report this to our second level, you will be notified via this thread when this gets fixed

     

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    JotForm Support

    Answered by NeilVicente on January 25, 2016 at 02:57 AM

    @maducie

    Is it correct that you want all your products to be exempted from tax?

    These exemptions are what's causing the problem. Transaction-based discounts do not work with individual tax rates because of PayPal's API limitation.

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    JotForm Support

    Answered by NeilVicente on January 25, 2016 at 03:33 AM

    Update:

    We're working on a solution for this API limitation. We'll keep you posted.

    Thanks!

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    JotForm Support

    Answered by NeilVicente on January 25, 2016 at 04:37 AM

    This should be fixed by now. Cheers!

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    Answered by maducie on January 25, 2016 at 09:24 AM

    Thank you, Yes the camp is tax exempt because it is run through a government program. Thank you for fixing this!!! Cheers!