Notifier email over SMTP not working

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    apartmentim
    Asked on January 24, 2016 at 02:57 PM

    I have tried numerous tests to use my own GoDaddy SMTP account for notifier and autoresponder emails and they all fail.

    I have deleted the SMTP account and started over several times.

    I receive the JotForm SMTP Wizard email correctly - but all emails after that fail.

    I set up this form to test it: https://www.jotform.com//?formID=60235546929159

    I have searched your Forum and followed each of your set up instructions. I have tried every PORT GoDaddy provides. I have also used SSL and No Security to see if that makes a difference. The email address I'm trying to use is support@locatorfriendly.com.

    Thank you in advance for your help.

  • Profile Image
    Chriistian
    Answered on January 25, 2016 at 01:05 AM

    Hi,

     

    I sent a test submission and it seems like there might be an issue with the email address you have provided. I cloned your form and used my email as the SMTP address and I was able to receive the email without any issue.

    Please ask your hosting provider to add these IP addresses to their whitelist:

    Whitelisting JotMails IP Addresses

     

    Let us know if that fixes the issue,
    Regards.

  • Profile Image
    apartmentim
    Answered on January 25, 2016 at 09:43 AM

    I spoke with GoDaddy, they do Whitelist IP addresses but I was able to add your IP addresses and servers to my email allowed list. I added everything on your Whitelist and it still didn't work.

    Do you have a known issue with using GoDaddy SMTP servers? I can't image I am the only one.

    I deleted support@locatorfriendly.com from my JotForm again - re-added it this morning - again I received the JotForm SMTP Wizard email (so I know the settings are correct) but I never receive any emails after that. Every email in my JotForm History fails.

    What else can I try?

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    Kiran
    Answered on January 25, 2016 at 01:02 PM

    I've tested with my personal account which is using GoDaddy and I was able to send email without any issue. Could you check if there is any issue with the recipient email id jodi@aimlistingservice.com? Is this domain also linked with your GoDaddy account? Please check if the whitelisting of IP address and email address does apply to this domain as well.

    We also request you to take a look at the following guide that can help you in troubleshooting certain email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Let us know if you need any further assistance. We will be happy to assist you further.

    Thank you! 

  • Profile Image
    apartmentim
    Answered on January 25, 2016 at 01:18 PM

    jodi@aimlistingservice.com is my daily email hosted on Google business. I don't have an email issue. Out of curiosity I changed the recipient address to jodi@apartmentlocatorassociation.org which is another GoDaddy hosted email and it also failed.

    I read the attachment to prevent email bouncing related issues. The problem I see is that even if I Whitelist the IP addresses at aimlistingservice.com on Google business - I cannot expect every client to do the same. So even if I resolve the issue for myself - there is no way to guarantee my clients will receive the auto-responder emails from support@locatorfriendly.com.

    When I look at my email history in JotForm - every email fails unless I use your noreply@jotform.com email address which is very disappointing. I understand the need for email servers to control spam and unwanted email, but having to use jotform.com branded emails may be a deal breaker for me.

    If you have any other ideas I am more than happy to try something else, but I have a feeling this is unresolved.

     

  • Profile Image
    Ben
    Answered on January 25, 2016 at 05:25 PM

    I have run a check of your SMTP setup and I see that your SMTP Banner is not present. This would cause some systems to reject emails from you as it is possible spamming server.

    For that reason I would suggest contacting GoDaddy again and ask them if they can help you with the log of SMTP access. This would allow you to see more details in regards to the issue, but also to ask them if they can add the SMTP Banner for you.

    You can imagine this as a plain text file that holds your domain, so when someone asks the server who it is, it returns locatorfriendly.com.

    My suggestion would also be to try and create the SMTP connection to your (same) account over some other system or app to make sure that you are using the correct details. - For example sometimes copy pasting can take additional styling or empty characters, that can cause issues, but again, they would know more about the reason email was rejected.