What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Any solution to the problem with JotForm scripts sendeing to office 365 e-mail adresses?

    Asked by Christian  on January 25, 2016 at 05:50 AM

    My company website uses a JotForm script on the ordering page as of last wednesday all our mails in our office 365 account can't receive the e-mail generated from this script. My private yahoo mail can receive the mails but that is not very practical.

    What can you do to solve the problem

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike on January 25, 2016 at 10:35 AM

    Thank you for contacting us.

    I am not currently aware about any delivery issues to the offie 365 email addresses. It looks like that messages are being successfully sent according to our email logs. You may try checking Spam/Junk/Filtering options of your office 365 accounts.

    We also offer alternative sending methods:

    1) Custom sender will change a sending method from Amazon SES to our own mail servers.

    How to Add a Custom Sender Address to an Email Alert

    2) You can use your own SMTP sender.

    How to Setup SMTP for a Form

    If you need any further assistance on this, please let us know.