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    How can the user un-check a checkbox

    Asked by marklivings on January 25, 2016 at 10:07 AM

    I've created a form but I cannot figure out what option to select that allows the user to un-select a checkbox if they check it by accident.   What I would like is just remove the checkbox all together and only allow them to enter in quantities.



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    JotForm Support

    Answered by Charlie on January 25, 2016 at 01:50 PM

    Upon checking your form, I see that your products have check boxes and quantities on it. By default, the check boxes are indications that the product is selected, they can easily un-check it by clicking the check box button again, however it seems like it is not that case here. Here's a screencast:

    Below, I'm unable to deselect the product item unless I entered a blank value on the quantity field or re-enter "0" on it.


    This seem to happen because you have set the "Required" option on the specific products.


    Notice that product 4 can be selected and deselected by clicking the check box button, this is because it is not set to required.


    I presume products 1, 2 and 3 are not really required? If that is the case, please disable the "Required" option in the specific products. You can just set the general "Require" option.


    You can check my test cloned form here: https://form.jotform.com/60244939611961. You can check and uncheck the products on my form.

    Let us know if that works.

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    Answered by marklivings on January 25, 2016 at 03:45 PM
    Thank you !
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    Answered by victor on January 25, 2016 at 09:42 PM

    On behalf of my colleague, you are welcome. If you have any other question or issue, please do not hesitate contacting us. We will be glad to help.