What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can't load the Theme or Design builder

    Asked by Kylie_Woodford on January 25, 2016 at 08:19 PM

    Hi,

    The theme builder is just not loading, just sits endlessly on the orange page. I've turned off my pop up blockers and tried it on Wifi and 4G and Chrome and Safari, but no luck.

    Any hints?

    Cheers

    Page URL:
    https://form.jotform.co/Kylie_Woodford/FoSHSurvey

  • Profile Image
    JotForm Support

    Answered by EltonCris on January 26, 2016 at 12:46 AM

    Our sincere apologies. We are aware of this problem and we have submitted it to our developers for a quick resolution. You will be informed here once this is fixed.

    Stay tuned!

  • Profile Image
    JotForm Support

    Answered by EltonCris on January 26, 2016 at 01:05 AM

    This is now fixed. The form designer should be working fine normally as usual. 

    Thanks!

  • Profile Image

    Answered by Kylie_Woodford on January 26, 2016 at 05:45 AM
    Wonderful news!
    Thank you.
    ...
  • Profile Image

    Answered by Kylie_Woodford on April 06, 2016 at 02:45 AM
    Hi Jotform,
    We have a problem - it looks like all our @woodfordia.com accounts have
    been blocked for some reason.
    We have all our forms with you for our Planting Festival and Festival of
    Small Halls through these accounts and none of these are active, which is
    causing quite an issue!
    My account shows:
    Hold it right there!Looks like your IP address has been banned because of a
    possible phishing attempt. If you believe that there is a mistake, let us
    know using the form below..
    Can you please look into it asap?
    Or let me know who to talk to about this?
    Cheers
    Kylie

    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on April 06, 2016 at 04:10 AM

    I opened new thread for you and it is on this link. We'll answer your question there.

    Thank you.

  • Profile Image

    Answered by Kylie_Woodford on April 06, 2016 at 04:45 AM
    Hi Nic,
    The link takes me to this page again:
    Hold it right there!
    Looks like your IP address has been banned because of a possible phishing
    attempt. If you believe that there is a mistake, let us know using the form
    below.
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on April 06, 2016 at 06:16 AM

    @Kylie_Woodford

    You appear to be logged in here on the forum. Are you still getting that message?

    Here's the URL of your new thread by the way https://www.jotform.com/answers/811543.

    If you still see that error, please let us know your current IP Address so we can add it to our whitelist.