What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Need Help with Premium Upgrade...

    Asked by msimon2000 on October 13, 2010 at 09:16 PM

    Hi Folks,

    I upgraded my account (msimon2000) today from free to premium while logged in under v2.jotform.com.  My account under v2 hasn't upgraded from free to premium, but it has upgraded under the new www.jotform.com v3 site.  I have decided to stay under the v2 site for now as I ran into some issues with my forms under v3 and don't have the time currently to resolve them.

    My question is, why hasn't my v2 account been upgraded to premium and can someone from tech support please do that for me?!

    Thank you...

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    JotForm Founder

    Answered by aytekin on October 14, 2010 at 07:39 AM

    Your v2 account was upgraded to Premium yesterday since you sent this in an email yesterday.