What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Not receiving email from completed formAsked by email@example.com on January 26, 2016 at 08:38 AM
I have a form that when I run a tets it emails me. However, when ever anyone fills it out on line it does not. I can see the notifications if I log in. Can you tell me what I may have wrong.
I checked our email logs and the notifications to "firstname.lastname@example.org" have indeed been failing to be delivered. It looks like they may be blocked as spam. Try whitelisting our domains and IP's with your email provider to see if that allows for the notifications to come through:
If neither of those solutions work for you, let us know and we will be happy to have another look.