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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email from completed form

    Asked by ward_steve@talk21.com on January 26, 2016 at 08:38 AM

    I have a form that when I run a tets it emails me. However, when ever anyone fills it out on line it does not. I can see the notifications if I log in. Can you tell me what I may have wrong.

     

    regards

     

    Steve Ward

    Page URL:
    http://kingfisherplayers.co.uk/booking.htm

    not receiving email email receiving completed form
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    JotForm Support

    Answered by david on January 26, 2016 at 12:38 PM

    I checked our email logs and the notifications to "ward_steve@talk21.com" have indeed been failing to be delivered.  It looks like they may be blocked as spam.  Try whitelisting our domains and IP's with your email provider to see if that allows for the notifications to come through:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    If that does not work, change your sender email from noreply@jotform.com to noreply@formresponse.com:

    If neither of those solutions work for you, let us know and we will be happy to have another look.