Check multiple emails in bounce list

  • Profile Image
    Asked on January 26, 2016 at 09:51 AM


    All of a sudden I found some critical email recipients in the bounce list. In most of my forms I have drop down lists of supervisors which must be notified when an email is being send.

    Now I am worried about the bounce list (which I actually was not aware of). Must I check each and every email address on frequently basis (which seem quite time consuming), or is there a way of searching for several addresses (comma separated or similar).

    Please advice!



  • Profile Image
    Answered on January 26, 2016 at 01:06 PM

    Hi There,

    Unfortunately, you will have to check them one by one.

    Emails will not fall into the bounce list unless Jotform isn't blacklisted or rejected on the recipients end. To avoid your email from going into the bounce list, we highly recommend adding JotForm into your email service provider's whitelist

  • Profile Image
    Answered on January 27, 2016 at 03:51 AM



    I contacted my company help desk who wanted a copy of the reason for why it was rejected. Are you able to give me a copy of the message which JotForm received from our mail system.


    You could try to find out why was put on the bounce list.




  • Profile Image
    Answered on January 27, 2016 at 06:18 AM

    The logs we have access to do not have any extra SMTP error codes that would help your email service to narrow down the cause of the failure. 

    From your initial request, I can see that it's important that you understand what went wrong - so I'm sending a request to have this checked for you. 

    Thank you for your patience. 

  • Profile Image
    Answered on January 30, 2016 at 03:55 AM


    We sent your emails through Amazon SES and they sent us just these logs:

    [2016-01-29 08:47:49] Submission #329884468824368805 Form #42603176825960 SENT to from via AMAZONSES

    [2016-01-29 07:54:33] Submission #329881272582600550 Form #42603176825960 SENT to from via AMAZONSES

     You sent your mails from please change it to .

  • Profile Image
    Answered on February 03, 2016 at 04:27 AM


    So the conclusion is that the was on the Bounce List because the emails were sent from instead of

    If this is the case, why is an option when designing the emails?

    In which cases should being used?


  • Profile Image
    Answered on February 03, 2016 at 04:34 AM

    Hi, our default sender domain name. But we didn't sure that your mail server may add into spam list or blacklist. Because of this in your case please use

  • Profile Image
    Answered on February 12, 2016 at 07:18 AM

    I did change to, but now I do not get any emails, and I am not in Bounce List. I guess I will change back to again.

    My IT dept have white listed both of them. No idea why gives me trouble. Seems to only be a problem on the company emails. I need to get some more experience after the white listing in our mail server. I will come back to you if needed.



  • Profile Image
    Answered on February 12, 2016 at 10:07 AM

    Hi Rune,

    Sorry we where not much of help. The ticket to the issue is still open and our team will investigate in more detail to see what might be causing the issue.

    You may always contact us if you require additional assistance.

  • Profile Image
    Answered on February 12, 2016 at 10:52 AM


    I tested your email server with telnet command. Did you get any message from ?

    telnet 25


    Connected to

    Escape character is '^]'.

    220 ESMTP




    250 sender <> ok


    250 recipient <> ok


    354 go ahead

    test test


    250 ok:  Message 86277173 accepted



    Connection closed by foreign host.