- regkhnAsked on January 26, 2016 at 09:51 AM
All of a sudden I found some critical email recipients in the bounce list. In most of my forms I have drop down lists of supervisors which must be notified when an email is being send.
Now I am worried about the bounce list (which I actually was not aware of). Must I check each and every email address on frequently basis (which seem quite time consuming), or is there a way of searching for several addresses (comma separated or similar).
- JotForm SupportEltonCrisAnswered on January 26, 2016 at 01:06 PM
Unfortunately, you will have to check them one by one.
Emails will not fall into the bounce list unless Jotform isn't blacklisted or rejected on the recipients end. To avoid your email from going into the bounce list, we highly recommend adding JotForm into your email service provider's whitelist http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.
- regkhnAnswered on January 27, 2016 at 03:51 AM
I contacted my company help desk who wanted a copy of the reason for why it was rejected. Are you able to give me a copy of the message which JotForm received from our mail system.
You could try to find out why firstname.lastname@example.org was put on the bounce list.
- JotForm SupportTitusNAnswered on January 27, 2016 at 06:18 AM
The logs we have access to do not have any extra SMTP error codes that would help your email service to narrow down the cause of the failure.
From your initial request, I can see that it's important that you understand what went wrong - so I'm sending a request to have this checked for you.
Thank you for your patience.
- JotForm DeveloperuygarAnswered on January 30, 2016 at 03:55 AM
We sent your emails through Amazon SES and they sent us just these logs:
[2016-01-29 08:47:49] Submission #329884468824368805 Form #42603176825960 SENT to email@example.com from firstname.lastname@example.org via AMAZONSES
[2016-01-29 07:54:33] Submission #329881272582600550 Form #42603176825960 SENT to email@example.com from firstname.lastname@example.org via AMAZONSES
- regkhnAnswered on February 03, 2016 at 04:27 AM
So the conclusion is that the email@example.com was on the Bounce List because the emails were sent from @formresponse.com instead of @jotform.com
If this is the case, why is @formresponse.com an option when designing the emails?
In which cases should @formresponse.com being used?
- JotForm DeveloperuygarAnswered on February 03, 2016 at 04:34 AM
@formresponse.com our default sender domain name. But we didn't sure that your mail server may add @formresponse.com into spam list or blacklist. Because of this in your case please use @jotform.com.
- regkhnAnswered on February 12, 2016 at 07:18 AM
I did change to @jotform.com, but now I do not get any emails, and I am not in Bounce List. I guess I will change back to @formresponse.com again.
My IT dept have white listed both of them. No idea why @jotform.com gives me trouble. Seems to only be a problem on the company emails. I need to get some more experience after the white listing in our mail server. I will come back to you if needed.
- victorAnswered on February 12, 2016 at 10:07 AM
Sorry we where not much of help. The ticket to the issue is still open and our team will investigate in more detail to see what might be causing the issue.
You may always contact us if you require additional assistance.
- JotForm DeveloperuygarAnswered on February 12, 2016 at 10:52 AM
I tested your email server with telnet command. Did you get any message from firstname.lastname@example.org ?
telnet eusmtp12.kone.com 25
Connected to eusmtp12.kone.com.
Escape character is '^]'.
220 eusmtp12.kone.com ESMTP
250 sender <email@example.com> ok
250 recipient <firstname.lastname@example.org> ok
354 go ahead
250 ok: Message 86277173 accepted
Connection closed by foreign host.