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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Check multiple emails in bounce list

    Asked by regkhn on January 26, 2016 at 09:51 AM

    Hello!

    All of a sudden I found some critical email recipients in the bounce list. In most of my forms I have drop down lists of supervisors which must be notified when an email is being send.

    Now I am worried about the bounce list (which I actually was not aware of). Must I check each and every email address on frequently basis (which seem quite time consuming), or is there a way of searching for several addresses (comma separated or similar).

    Please advice!

     

    /Rune

    bounce list
  • Profile Image
    JotForm Support

    Answered by EltonCris on January 26, 2016 at 01:06 PM

    Hi There,

    Unfortunately, you will have to check them one by one.

    Emails will not fall into the bounce list unless Jotform isn't blacklisted or rejected on the recipients end. To avoid your email from going into the bounce list, we highly recommend adding JotForm into your email service provider's whitelist http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

  • Profile Image

    Answered by regkhn on January 27, 2016 at 03:51 AM

    Thanks!

     

    I contacted my company help desk who wanted a copy of the reason for why it was rejected. Are you able to give me a copy of the message which JotForm received from our mail system.

     

    You could try to find out why regkhn@kone.com was put on the bounce list.

     

    Thanks!

    /Rune

  • Profile Image
    JotForm Support

    Answered by TitusN on January 27, 2016 at 06:18 AM

    The logs we have access to do not have any extra SMTP error codes that would help your email service to narrow down the cause of the failure. 

    From your initial request, I can see that it's important that you understand what went wrong - so I'm sending a request to have this checked for you. 

    Thank you for your patience. 

  • Profile Image
    JotForm Developer

    Answered by uygar on January 30, 2016 at 03:55 AM

    Hi,

    We sent your emails through Amazon SES and they sent us just these logs:

    [2016-01-29 08:47:49] Submission #329884468824368805 Form #42603176825960 SENT to regkhn@kone.com from noreply@formresponse.com via AMAZONSES

    [2016-01-29 07:54:33] Submission #329881272582600550 Form #42603176825960 SENT to regkhn@kone.com from noreply@formresponse.com via AMAZONSES

     You sent your mails from noreply@formresponse.com please change it to noreply@jotform.com .

  • Profile Image

    Answered by regkhn on February 03, 2016 at 04:27 AM

    Thanks!

    So the conclusion is that the regkhn@kone.com was on the Bounce List because the emails were sent from @formresponse.com instead of @jotform.com

    If this is the case, why is @formresponse.com an option when designing the emails?

    In which cases should @formresponse.com being used?

     

  • Profile Image
    JotForm Developer

    Answered by uygar on February 03, 2016 at 04:34 AM

    Hi, 

    @formresponse.com our default sender domain name. But we didn't sure that your mail server may add @formresponse.com into spam list or blacklist. Because of this in your case please use @jotform.com.

  • Profile Image

    Answered by regkhn on February 12, 2016 at 07:18 AM

    I did change to @jotform.com, but now I do not get any emails, and I am not in Bounce List. I guess I will change back to @formresponse.com again.

    My IT dept have white listed both of them. No idea why @jotform.com gives me trouble. Seems to only be a problem on the company emails. I need to get some more experience after the white listing in our mail server. I will come back to you if needed.

     

    /Rune

  • Profile Image

    Answered by victor on February 12, 2016 at 10:07 AM

    Hi Rune,

    Sorry we where not much of help. The ticket to the issue is still open and our team will investigate in more detail to see what might be causing the issue.

    You may always contact us if you require additional assistance.

  • Profile Image
    JotForm Developer

    Answered by uygar on February 12, 2016 at 10:52 AM

    Hi,

    I tested your email server with telnet command. Did you get any message from noreply@jotform.com ?

    telnet eusmtp12.kone.com 25

    Trying 193.143.55.85...

    Connected to eusmtp12.kone.com.

    Escape character is '^]'.

    220 eusmtp12.kone.com ESMTP

    helo eusmtp12.kone.com

    250 eusmtp12.kone.com

    MAIL FROM:noreply@jotform.com

    250 sender <noreply@jotform.com> ok

    RCPT TO:regkhn@kone.com

    250 recipient <regkhn@kone.com> ok

    DATA

    354 go ahead

    test test

    .

    250 ok:  Message 86277173 accepted

    QUIT

    221 eusmtp12.kone.com

    Connection closed by foreign host.