What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cant map fields in the ZOHO CRM app

    Asked by rodsstuff on January 26, 2016 at 12:17 PM

    I am trying to add the ZOHO CRM app.

    I logged in and authenticated

    I can select the lead as the type but I can't map the sign up fields.

    I can select to ignore duplicate leads.

  • Profile Image
    JotForm Support

    Answered by david on January 26, 2016 at 03:51 PM

    I was able to successfully complete the integration on my end.  After authenticating, I was presented with the option to map my fields:

    Do you not have the "Match Your Fields" section on your end?  As far as I can tell, this should be working properly.

  • Profile Image

    Answered by rodsstuff on January 27, 2016 at 12:45 AM
    New response received
    I don’t get the drop down to match the fields. This is all I get. When you
    click the dropdown arrow nothing happens
    [image: 2016-01-26_2302.png]
    ...
  • Profile Image
    JotForm Support

    Answered by mert on January 27, 2016 at 04:22 AM

    Hi there,

    Unfortunately, we can't see the screenshot when you upload it on your email account. However, I matched the field with my dropdown field from my form without any issue.

    Please, see it from the below:

     

    Also, I suggest you to use Chrome browser when you are doing this operation. If this is not the thing that you are referring, please answer this thread and upload your screenshot on JotForm. With that way, we can help you better.

     

    Thanks.

  • Profile Image

    Answered by rodsstuff on January 27, 2016 at 11:45 AM
    New response received
    I understand that you can. Got that from the first email so congrats on
    that. The problem is that I can’t. When I click the drop down arrow it
    doesn’t work, there is nothing in the drop down nothing to select.
    Since you can do it then I am convicted that it will work. Now maybe we can
    fix it so I can use it.
    I have attached the image. If you can’t see it then maybe we can assume
    that I know what I am talking about and try and fix the problem. I really
    need this to work.
    ...
  • Profile Image
    JotForm Support

    Answered by david on January 27, 2016 at 12:57 PM

    I checked your account and all your forms are currently in the trash.   The integration will only work for active forms.  If you remove the forms from your trash:

    http://www.jotform.com/help/134-How-to-restore-deleted-forms

    The integration should work.  If it still does not, try a different web browser.  If you are using Chrome, try FireFox and visa versa. 

    If you need to add a screenshot to your post, here is how to do so:

    http://www.jotform.com/answers/414264-How-to-include-screenshot-image-in-the-support-forum

  • Profile Image

    Answered by rodsstuff on January 27, 2016 at 05:45 PM
    New response received
    Wonderful that worked except now I can’t map my custom fields in zoho crm
    to fields in Jotform. During the integration I mapped the first 3 fields
    then I add a new field. None of my custom fields are in the left column
    from zoho.
    Rodney
    All About Bikers
    Call or Text
    501-622-9468
    allaboutbikers.com
    facebook.com/allaboutbikers
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on January 27, 2016 at 11:27 PM

    @rodsstuff

    Please recreate the integration first and authenticate your account again. This should help.

    It is working fine on my end. The fields from Zoho on the left side appears in the dropdown list. And so with the fields from Jotform on the right side.

     

  • Profile Image

    Answered by rodsstuff on January 27, 2016 at 11:45 PM
    I have that. My custom fields don't show. The one's I really need.
    like - event date, shirt color style, quantity of shirts and others.
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on January 28, 2016 at 01:18 AM

    Apologies. I have overlooked the custom phrase.

    However, when I reviewed my Zoho account, I have one custom field that is showing on the list. It is the "MyAddress" field as shown in the screenshot. Have you tried re-authenticating your account so far?

    Unfortunately, I can no longer add more custom fields on Zoho. It is no longer available on their free account. The MyAddress field shown in the screenshot is the only existing custom field I have before they added custom fields restriction.

    If the above steps don't help, please relogin from your JotForm account and try it again.

    Please let us know if none of these helps so we can further assist you.

  • Profile Image

    Answered by rodsstuff on January 28, 2016 at 11:45 AM
    New response received
    I used up all of my authorization tokens in jotform. Now I use a previous
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on January 28, 2016 at 12:53 PM

    @rodsstuff 

    Apparently, your last message appears to be cut off here on the support forum. Would you mind posting it on this thread http://www.jotform.com/answers/756343? Thank you!