What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I not receiving the e-mails of forms that are being filled out?

    Asked by tdevous on October 13, 2010 at 10:18 PM

    I set up my form as a registration form to be filled out and way to pay through paypal.  I am receiving e-mails confirming that their payment was made, but I am not receiving anything from the form they have filled out.  Please help!

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    JotForm Founder

    Answered by aytekin on October 14, 2010 at 07:32 AM

    Do you see them on "Submissions" page or do you need to click on "Pending Submissions" to see those completed payments?

    If you see them on Submissions page that means the problem is only with emails. If you see them on Pending Submissions the problem must be with the PayPal integration.