What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Informacion sobre cancelacion de cuenta.

    Asked by parasalvajes on January 26, 2016 at 03:17 PM

    Buenas tardes.

    Los saludos desde Mexico.

    El motivo de este correo es para pedir la cancelacion de la cuenta para evitar el cargo automatico cuando se acerque la fecha de renovación.

    En espera de su pronta respuesta.

    Que tengan buen dia!

     

    cargo
  • Profile Image
    JotForm Support

    Answered by Boris on January 26, 2016 at 05:17 PM

    Your account parasalvajes is currently on a Premium Yearly subscription, and it is scheduled to be renewed on 2016-03-18 (March 18).

    If you want us to, we will be happy to cancel your subscription for you. Before we proceed, I would like to point out that you are on a grandfathered pricing plan of only $90 USD per year.

    As our pricing plans were restructured in August 2015, after cancelling your current subscription, if you wanted to upgrade your account again you would be upgrading with our new prices that go for $159 USD per year for the equivalent plan that you are using now.

    I just wanted to make sure if you still want us to cancel your current Premium Yearly subscription. Please let us know, and we will be happy to help.