What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Arquivo zip enviados

    Asked by Junior Ferreira  on January 26, 2016 at 03:48 PM

    Não ta dando pra baixa os arquivo zip arruma

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    JotForm Support

    Answered by david on January 26, 2016 at 05:57 PM

    My apologies, I am not quite sure what you need assistance with.  Are you users have trouble uploading Zip files to your form?  If you could please provide us with a bit more detail regarding what are looking for, we will be happy to assist with whatever we can.

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    Answered by Junior Ferreira  on January 28, 2016 at 08:45 AM

    R: Yes I can not upload a zip file can fix this



    New response received






    A new response has been received:






    Answered by

    david


    My apologies, I am not quite sure what you need assistance with. Are you users have trouble uploading Zip files to your form? If you could please provide us with a bit more detail regarding what are looking for, we will be happy to assist with whatever we can.




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    JotForm Support

    Answered by Kiran on January 28, 2016 at 11:03 AM

    In order to be able to upload the zip files to the form, the extension needs to be added to the File Upload properties.

    If you still experience the issue, you may be needed to change the file upload size limit. If the still persists, please provide us with the form ID or URL so that we can take a look and provide you with necessary assistance.

    Also, I see that your account reggae is suspended since 3 of your JotForms in the account are having login and password fields. Please be noted that creating login forms or collecting sensitive information is not allowed through JotForm. These forms are considered as phishing forms. Please refer to our Terms of usage for more information on Phishing forms. 

    Thank you! 

     
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    Answered by Junior Ferreira  on January 28, 2016 at 12:45 PM

    But the zip file was sent to me download and is not giving

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    JotForm Support

    Answered by david on January 28, 2016 at 01:55 PM

    Your recent account was suspended for phishing.  We do not allow for the collection of log in details, such as usernames or passwords, through our forms for any reason.  All of the forms in your account ask for such information.  For this reason, the account will remain closed.  If you create further forms that ask for login data, those forms will be suspended as well.