What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    "Save" is not saving. How can I get my form to save?

    Asked by amberyoung on January 27, 2016 at 02:02 AM

    How can I get my form to save?

    I created a small form tonight and, upon completion, I clicked on "save"; it didn't save. The "save" button keeps circling and circling but it doesn't save.  If I attempt to leave the page, I get a pop-up saying I have unsaved changes and if I leave the page my changes will be discarded.

    Your help is appreciated.

    Thank you.

    Page URL:
    n/a

    how how can i and thank completion
  • Profile Image
    JotForm Support

    Answered by TitusN on January 27, 2016 at 05:09 AM

    I'm afraid that refreshing the page is the only way forward - regardless of the error.

    That indicates an error on your browser (not by your own fault) which means your browser cannot communicate with our servers for some reason (to deliver the changes you made). 

    Is this the form you made? - http://www.jotformpro.com/form/60261263452953

    I hope you were able to retrieve some of the changes you made - the builder sometimes autosaves your work as you keep working. 

    Sorry about that. 

  • Profile Image

    Answered by amberyoung on January 27, 2016 at 01:45 PM
    Hi JotForm,

    It was a very short form so I just deleted and started over.

    I appreciate the reply.

    Thank you ~ Amber

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