What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The thank you page after submitting does not show

    Asked by adest on January 27, 2016 at 02:41 AM

    I\ve set up a survey but the thank you page does not open. Tried with redirecting to thank you message, setting up thank you text only - nothing works. I use a form embedded into wordpress.org, but when submissing the form outside wordpress (opening it directly) - the same issue persists.

    Thanks for helping out with this. Svetla

    Page URL:

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    JotForm Support

    Answered by TitusN on January 27, 2016 at 05:22 AM

    I can reproduce the issue on your form. 

    When I cloned the form, the thank you page happens to work. 

    Try out this copy of your form - https://form.jotform.com/60261901336953

    I'm escalating the issue to our developers

    You can also make a copy of your form (clone) and work with it while our developers check your original form. 

    Thank you for your patience. 

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    Answered by adest on January 27, 2016 at 11:10 AM


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    JotForm Developer

    Answered by erhan on January 29, 2016 at 08:29 AM


    First of all, we are sorry for the inconvenience. I have checked your website out, and your form seems working fine. Would you please try to reproduce the problem, and let us know? 


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    Answered by elitetowncars on February 15, 2016 at 02:36 AM

    I have had this issue for years and it has never been fixed.

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    JotForm Support

    Answered by Welvin on February 15, 2016 at 04:52 AM

    @elitetowncards, I have already addressed your concern to your own thread. Please check my reply there and follow my suggestion. That should work.