Are the new domains going to get shut down soon as well?

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    everycontractor
    Asked on February 15, 2012 at 12:22 PM

    My concern at this time is that if a government agency is investigating the DNS, why would they not shut down or investigate jotform.net or jotformpro.com.  You don't have to answer that specifically, but I would like to be comforted that when I make these changes to very many of my forms that the other URL's are not going to be shut down.  Please advise.

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    chrisjaeger
    Answered on February 15, 2012 at 12:28 PM

    Good question.

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    cruttihope
    Answered on February 15, 2012 at 12:31 PM

    I would like to know that answer as well.

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    cruttihope
    Answered on February 15, 2012 at 12:33 PM

    I already changed the domain on all my forms...which was ALOT. I sure hope this isn't just going to happen again.

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    mdikici
    Answered on February 15, 2012 at 01:09 PM

    We cannot guarantee that anoher US agency will shut down without any word,reason...  But we learnt our lesson that is why we provided two different domain names. I assure you we will overcome the issue much more quick and clean if it happens again. 

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    lovministries
    Answered on February 15, 2012 at 01:14 PM

    i have used .net .com pro.net pro.com and none of my forms are working. 

    WHICH IS THE RIGHT ONE. this is getting out of hand. 

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    egeg
    Answered on February 15, 2012 at 01:18 PM

    We're planning on keeping the new domains after this issue is resolved.

    About your question we don't know why they really shut down our domain. But the fact that they took down our domain and not our servers makes me think that there is a specific link that they wanted removed such as a phishing form or a copyright protected file.

    Obviously, taking down the whole site is an overkill, as we would have fully cooperated with them if there was ever such a request. We really can't give any guarentees, but we will keep adding domains and providing the service until we receive a formal explanation. If there's ever a need to redirect the forms again, here's a small guide with global search and replace tips at the end:

    http://www.jotform.net/help/142-How-to-Change-the-your-Domains-from-jotform-com-to-jotform-net

     

    @lovministries you should be replacing any instances of jotform.com with jotform.net -or- jotformpro.com

    Both of them should be working. Check out the guide above for further instructions.

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    everycontractor
    Answered on February 15, 2012 at 01:23 PM


    I really thank you for the explanation and agree with the logic. Keep up the great work. Some of us have been there where your at now and it will only make Jotform stronger.
    With regards,


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    webdevstudio
    Answered on February 15, 2012 at 02:30 PM

    My forms using .net seem to be fine and I see the submission within the My Forms page.  

    But the email notifications do not seem to be coming through.  Perhaps that's just slowed down due to the large volume, or maybe there is an issue?  

    Thanks and good luck with the rest of the day.

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    aytekin
    Answered on February 15, 2012 at 04:22 PM

    We are cooperating with them, so hopefully they will not shutdown the new domains and they will unsuspend jotform.com. 

    We are currently making sure everything is working properly and helping out our users transition. But, we will definitely try to find permanent solution to this problem so that it does not happen again. One possible solution we are considering is to offer different domains to our users depending on their risk profile. 

    In the past every time something like this happened we always found permanent solutions. For example, we once lost the database server hard disk. We now have like 4 hot backups of our database on separate data centers. So, I am hopeful that we will be stronger after this experience. 

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    dmichaels
    Answered on February 15, 2012 at 04:33 PM

    I think you guys did a great job of addressing the problem. A quick e-mail that caught my eye and my attention. You provided a quick solution - hopefully it's permanent; but only time will tell.

    I'm confident that you will handle it well.

    It's curious how Big Brother would just pull the plug without bothering to explain the problem first. There must have been an easier more effective way of achieving what they wanted.

    Regards,
    David

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    dmichaels
    Answered on February 15, 2012 at 10:43 PM

    I think you guys did a great job of addressing the problem. A quick e-mail that caught my eye and my attention. You provided a quick solution - hopefully it's permanent; but only time will tell.

    I'm confident that you will handle it well.

    It's curious how Big Brother would just pull the plug without bothering to explain the problem first. There must have been an easier more effective way of achieving what they wanted.

    Regards,
    David

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    liyam
    Answered on February 15, 2012 at 11:00 PM

    Thank you for understanding, David.

    We do wonder the same.  It could have been easier if they could have just informed us what they wanted or what they're trying to achieve, as we could have easily cooperated with them.

    Rest assured we are still on to this and have this resolved as early as possible.

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    camelot217
    Answered on February 16, 2012 at 01:16 AM

    Don't "they" have to ask your ISP to shut it down? It's very disturbing that this can take place without no prior warning.

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    grouponhk
    Answered on February 16, 2012 at 01:26 AM

    YES GREAT Job dealing with unfortuntae issue.  As webdevstudio stated,  Email notification are not working which we forward to zendesk directly hence none of our custoemr service are receiving new tickets.  We also cant download the report for form id 13601249311.  Please help.