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    Daily Digest app cannot be set up or edited by EU users

    Asked by lafhab2 on January 27, 2016 at 05:59 AM

    I'm trying to create and edit a Daily Digest, when I created it I don't think there was an option to select forms, from the email received I've clicked on 'change setting here' which has given me a page to edit but I only want it for certain forms and when I select 'Selected Form' a window appears but it just says 'Loading Forms please wait' and no forms appear.  Is this because we have moved to the EU server? 

    daily digest
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    JotForm Support

    Answered by Welvin on January 27, 2016 at 09:47 AM

    The edit digest worked for me:

    If you are still getting the loading forms please wait message, please try doing the following:

    a. Access your My Account - API page: https://www.jotform.com/myaccount/api.

    b. Find the Daily Digest app and remove it from the list

    c. Logout from your account

    d. Clear your cookies for Jotform

    e. Login again and edit the digest from your email.

     

    Please let us know if the issue persists.

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    Answered by lafhab2 on February 06, 2016 at 09:09 AM

    Hi, sorry its taken so long to get back.  I followed your instructions as above, I have logged out, cleared the cookies etc, and logged back in and it still doesn't work.  In fact I can't load a list of forms for ANY app.  Whether using this, the quiz app, or field manager, when it comes to selecting a form it just says 'LOADING FORMS PLEASE WAIT' forever.  I don't know if it's because I have so many forms but we need to be able to use your apps.  Please can you advise why this is happening.

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    JotForm Support

    Answered by Boris on February 06, 2016 at 06:42 PM

    As with my colleague, the Daily Digest app worked fine on my end:

    I've also received test emails without any issues (my email address was changed when taking the screenshot).

    It should not be related to the number of forms you have in your account, as I see you have less than 300 forms, while I have well over a thousand forms, and my colleague also has more forms in his account. As it is working on our end, it may be related to the EU setting of your account.

    Please let me check a little more if the app is working correctly on our EU accounts, and we will update you here with our findings. Thank you.

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    JotForm Support

    Answered by Boris on February 06, 2016 at 07:04 PM

    Thank you for holding, I have been able to reproduce some issues with the Daily Digest app on an EU account. I was unable to set up the new digest from the European account, and I see that there is an error in the browser console:

    TypeError: resp is undefined           digest.jotform.io:44:17

    Upon examining it more closely, I see that our app is unable to confirm logged in status of EU users:

    getJFUser/<()           digest.jotform.io:44
    JF</r.getUser/<()           JotForm.min.js:1
    c/f.onreadystatechange()           JotForm.min.js:1

    As it can't confirm you are logged in, it can't load your forms. I have forwarded this to our developers as a bug report, thank you very much for noticing the issue and letting us know.

    We will update you through this thread when it is resolved, or if we have any relevant news about it. Thank you.

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    Answered by lafhab2 on February 06, 2016 at 09:02 PM

    Thanks for the last reply, it is a relief when you experience the same issue. I should have mentioned that this seemed to occur around the time we switched to EU forms.  Once resolved this will be a major fix because it appears that as an EU user we can't use any of your apps such as digest, quiz or field manager.  We look forward to the update!

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    JotForm Support

    Answered by Boris on February 06, 2016 at 10:10 PM

    You are most welcome, I'm also glad that we were able to confirm / replicate the issue, so that our developers can work on it. :)

    We will let you know once it is resolved, though we can't make any estimates or promises about how long it may take our developers to issue a proper fix.

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    Answered by lafhab2 on April 27, 2016 at 06:01 AM

    Hi it's been nearly 3 months now and this issue doesn't seem to be resolved - is thing being looked into and/or resolved?  This is one of a few minor issues that occurred by migrating to EU server.  Perhaps we should roll back so everything will work again?

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    JotForm Support

    Answered by Boris on April 27, 2016 at 07:18 AM

    I'm sorry that there haven't been any updates about this issue from our developers yet. I see that it is assigned to a developer with important priority, but our devs have had a lot of work on their hand as of late so this particular issue hasn't yet been resolved.

    You can move your data back to US servers temporarily in order to set up your Daily Digest app notifications, but due to European regulations, it is recommended to switch your account back to EU servers once you've set up your Daily Digest notifications.

    If you need further assistance, please let us know. We will also update you through this thread once there are any developments regarding this bug report. Thank you.