Clearing Submissions

  • Profile Image
    traceydorr
    Asked on January 27, 2016 at 03:12 PM

    Hello I have cleared all my submission and am now receiving new ones.
    My issue is to why does it still say in my profile that I have 98 / 100 submissions used.
    Is it somehow still stored?

    Please let me know as I would like to continue using jotform and clear submissions / ssl secure submissions.

    You can refer to screen shot as well..As it says I currently have 27 submissions and under my profile it says 98 / 100.

    Please let me know the issue.

  • Profile Image
    victor
    Answered on January 27, 2016 at 06:14 PM

    Sorry for the inconvenience. Once you have deleted your submission, the counter should have reset, but for some reason it did not. I have reset the counter manually.

    If you have any other question, please let us know. We will be glad to help.