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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Support Forum redirects(?)

    Asked by pdxconnect on January 27, 2016 at 03:19 PM

    I'm browsing through the support forum and click a link under Related Forum Questions or Related Articles and keep getting redirected to MyForms.  I've tried this on three different workstations (Win7 with Chrome) and tablets. 

    I've cleared cache, history, closed browser, and rebooted. 

    Here was one page I was reading: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    I clicked the link on the left titled Missing Emails and bounced into My Forms.  It really didn't matter which link I clicked

    Is anyone else experiencing this issue?

    Redirects Emails My Forms JotForm cache
  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 27, 2016 at 06:26 PM

    I have tried and was unable to replicate your issue, I could load all the links without being redirected to MyForms page:

    Could try to logout and sign in again? 

     

  • Profile Image

    Answered by pdxconnect on January 27, 2016 at 06:38 PM

    Just tested again on two different workstations.  I am able to reproduce it while logged into my account and not logged in to my account.  When I'm not logged in, it redirects me to the login page.  I took a video but there's this box only accepts images

    thanks for trying!

  • Profile Image

    Answered by pdxconnect on January 27, 2016 at 06:45 PM
    The message you sent requires that you verify that you
    are a real live human being and not a spam source.
    To complete this verification, simply reply to this message and leave
    the subject line intact.
    The headers of the message sent from your address are shown below:
    From 000001528568d576-f52ea603-bd3a-4e03-80a5-380feb5892fc-000000@amazonses.com Wed Jan 27 15:26:28 2016
    Received: from a11-10.smtp-out.amazonses.com ([54.240.11.10]:57708)
    by elephant.van-dns.com with esmtps (TLSv1:AES128-SHA:128)
    (Exim 4.80)
    (envelope-from <000001528568d576-f52ea603-bd3a-4e03-80a5-380feb5892fc-000000@amazonses.com>)
    id 1aOZTo-0002WT-4v
    for avo@pdxconnect.com; Wed, 27 Jan 2016 15:26:28 -0800
    DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple;
    s=ug7nbtf4gccmlpwj322ax3p6ow6yfsug; d=amazonses.com; t=1453937186;
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 27, 2016 at 10:10 PM

    This is quite odd, since I can not reproduce your issue on my end, but please, upload your video on this for: https://form.jotform.com/53068447185967.

  • Profile Image

    Answered by pdxconnect on January 27, 2016 at 10:45 PM
    The message you sent requires that you verify that you
    are a real live human being and not a spam source.
    To complete this verification, simply reply to this message and leave
    the subject line intact.
    The headers of the message sent from your address are shown below:
    From 000001528635bc54-86362aa5-216e-41e6-9223-35ccc105f3fe-000000@amazonses.com Wed Jan 27 19:10:17 2016
    Received: from a9-132.smtp-out.amazonses.com ([54.240.9.132]:46294)
    by elephant.van-dns.com with esmtps (TLSv1:AES128-SHA:128)
    (Exim 4.80)
    (envelope-from <000001528635bc54-86362aa5-216e-41e6-9223-35ccc105f3fe-000000@amazonses.com>)
    id 1aOcyO-0004zT-R4
    for avo@pdxconnect.com; Wed, 27 Jan 2016 19:10:17 -0800
    DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple;
    s=ug7nbtf4gccmlpwj322ax3p6ow6yfsug; d=amazonses.com; t=1453950614;
    ...
  • Profile Image

    Answered by pdxconnect on January 27, 2016 at 11:45 PM

    done
    ...