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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Receiving "JotForm is currently unavailable" error when trying to create a new Visual Report

    Asked by CHED on January 27, 2016 at 10:30 PM

    Hi, We're having problems downloading visual report on our form due to slow internet connectivity on our country(Philippines). May we ask you to download for us the visual report of our form?. Please Reply ASAP.

    Here is our link to our form :


    Page URL:

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    Answered by Boris on January 28, 2016 at 05:21 AM

    I see that there are many reports set up on that form, but I do not see any visual reports among them. I only see multiple excel, CSV, grid, and table reports.

    Can you please let us know which of these many reports you need us to download?

    Also, if your internet connection is causing the troubles, it would not make much or any difference if we were to download it and share it with you in some other way, or if you were to download your report directly from our system.

    You can access your reports by clicking on the Reports button, and then clicking on the report you wish to view. For example, if you wanted to download the Excel Report, you would follow these steps:

    I hope this helps.

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    Answered by CHED on January 29, 2016 at 12:34 AM

    When Creating a visual report on my form, here what happens always (see picture below)

    How can I solve this? i really need the report. Thank you.


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    Answered by Boris on January 29, 2016 at 04:57 AM

    Thank you very much for providing that screenshot, I see that you are receiving the error when trying to set up the report in the first place.

    I have logged into your account to check, and I was able to replicate the issue only in your account:

    The feature for creation of Visual Reports is working fine under several other accounts, so it seems to be specific to your account. I have raised this to our developers for closer inspection, and we will let you know as soon as the issue is resolved, or if we have any relevant updates.

    Thank you.

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    Answered by CHED on February 03, 2016 at 01:55 AM

    can i follow up this question? are you still finding answers on this issue?

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    JotForm Support

    Answered by beril on February 03, 2016 at 04:25 AM

     I am sorry to say that we have not received any update from our developer yet. It is still assigned to our developer by my colleague.

    You will be notified when it's solved or will get news about it via this thread.

    I've also tested your form which is https://form.jotform.me/53341408435451. I am not reproduced the same issue that you are having.

    However, there is an error on Grid report when I check the source code.

    Can you also test it on your side and let us know the result?