What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Image Tool: My forms won't upload .jpg or .png files any longer

    Asked by katlemdesign on January 28, 2016 at 09:31 AM

    My forms won't upload .jpg or .png files any longer. Not sure what is the problem. 

    It won't even upload images that I have previously uploaded with no problem.

  • Profile Image
    JotForm Support

    Answered by Mike on January 28, 2016 at 11:33 AM

    Is there are any specific warnings or errors?

    If you are referring to the form upload fields, I would like to suggest checking a Max File Size parameter first. These fields are limited to 1MB max file size by default, but you can easily increase it.

    For example, use a 102400 value to set a 100MB limit.

    If you need any further assistance on this, please let us know.

  • Profile Image

    Answered by Wilbo on January 28, 2016 at 12:18 PM

    I've been able to replicate this error, and I'm passing it to the Development Team for debugging.

    When they get back to me, I'll post again on this thread to let you know.

  • Profile Image
    JotForm Support

    Answered by Mike on January 28, 2016 at 12:37 PM

    Our developers are aware now about the issue with the Image tool.

    We will let you know once it is completely fixed.

  • Profile Image
    JotForm Support

    Answered by Mike on January 28, 2016 at 12:45 PM

    The issue has been fixed. You should be able to upload your image files now.

  • Profile Image

    Answered by katlemdesign on January 29, 2016 at 08:45 AM
    THANK YOU!!!
    Katlem Design
    Stationery + Gifts
    Studio visits by appointment only