What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unique ID widget field that should be hidden is shown on the form when submission is edited, with the Edit Submission Link

    Asked by acase on January 28, 2016 at 11:36 AM

    WO_PO_NO on the attached form should be hidden no matter what but is appearing on edit??

    Page URL:
    https://form.jotform.com/53014566289965

    Screenshot
    hidden attached on edit
  • Profile Image
    JotForm Support

    Answered by BJoanna on January 28, 2016 at 01:34 PM

    From screenshot you provided I see that mentioned field is shown inside of Form Builder and that is normal. All hidden fields will be shown inside of Form Builder so that you would be able to edit them if necessary. However hidden fields will not be visible for your users on live form. I have inspected your form and that filed is not shown. 

    Feel free to contact us if you have any other questions. 

  • Profile Image

    Answered by acase on January 28, 2016 at 01:37 PM

    It has never shown on our form before but now it is showing when you edit the form from the Edit Submission Link, for some reason it is also causing duplicate numbers and has never done that before.  We have used the Unique ID as a hidden field since June 2015 and now this happening and we have not changed anything?? Please help.

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    JotForm Support

    Answered by BJoanna on January 28, 2016 at 03:13 PM

    I was able to replicate mentioned issue on my cloned form and on my sample form.

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

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    Answered by acase on January 28, 2016 at 03:21 PM

    Do you know how long it will take to resolve the problem? I have also started another thread that i need answered asap.  I really don't understand how something we are paying for and have been using for 6+ months all of sudden develops so many problems all in one day?? I have spent the majority of my work day trying to correct the data coming in from this form and making edits for our other users that only have mobile devices.

     

    http://www.jotform.com/answers/758882-Form-Error#0

  • Profile Image
    JotForm Support

    Answered by BJoanna on January 28, 2016 at 04:42 PM

    Sorry for inconvenience this may caused you.

    Unfortunately I can not give you any time frame when this issue will be resolved. I am sure that our developers will try to resolve this as soon as possible. 

    I will check your other thread now and provide you an answer there shortly.