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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I cant recover my passsword

    Asked by jaime  on January 28, 2016 at 12:14 PM

    Hi, ive tried several times to recover my password, but i dont recive the email to set a new one

    i don know if my email or the user name that im using is rigth

    cant name User Name email OR
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    JotForm Support

    Answered by BJoanna on January 28, 2016 at 02:20 PM

    I have checked email address you used to post this thread and I found account with username generadordeoxigeno. When I checked our email log with your email address I found that your email address is in bounce list and because of that you did not get email when you requested change of password. Also email Notifications were not sent to your email address. 

    Our system gave following result:

    contacto@generadordeoxigeno.com is IN the bounce list 

    Reason(s) : smtp; 550-5.5.1 Server IP 54.240.10.19 listed as abusive. See

    I have now removed it from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    I would also suggest you to Whitelist JotMails IP Addresses.

    Please make another request for change of password and you should receive a mail form JotForm. 

    You can login to your account with email address or with username.

    Hope this will help. Let us know if you need further assistance.