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I have checked email address you used to post this thread and I found account with username generadordeoxigeno. When I checked our email log with your email address I found that your email address is in bounce list and because of that you did not get email when you requested change of password. Also email Notifications were not sent to your email address.
Our system gave following result:
email@example.com is IN the bounce list
Reason(s) : smtp; 550-5.5.1 Server IP 18.104.22.168 listed as abusive. See
I have now removed it from our bounce list and it should be working fine now.
You can follow this guide on how to check and remove the email from bounce list.
I would also suggest you to Whitelist JotMails IP Addresses.
Please make another request for change of password and you should receive a mail form JotForm.
You can login to your account with email address or with username.
Hope this will help. Let us know if you need further assistance.